Director of Retail

Goodwill Industries of Mississippi•Ridgeland, MS

About The Position

The Director of Retail provides leadership and daily management for Goodwill Industries of Mississippi’s retail stores, retail store managers, eCommerce, and New Goods departments. The role drives retail sales performance, establishes and achieves sales budget benchmarks, oversees merchandising and multi-unit operations, and manages new goods and inventory. The Director also supervises Managers in Training and leads training initiatives throughout the retail department, while ensuring safe, efficient, and compliant operations aligned with Goodwill’s mission and core values. The Director leads teams, manages assets, and drives operational improvements across retail stores, eCommerce, and New Goods. The position works with the Vice President of Operations and other leaders to improve store presentation, grow sales, manage inventory, develop employees, and establish operational strategies. It also requires frequent travel to all locations, with some additional travel for meetings, conferences, or training.

Requirements

Bachelor’s degree in marketing, business, or a closely related field from an accredited institution.
At least three years of multi-unit retail store management experience.
Retail supervisory experience with demonstrated success in sales growth and merchandising in a multi-unit setting.
Strong leadership and employee development skills.
Knowledge of production planning, workflow management, and inventory control.
Ability to prioritize multiple operational demands and meet deadlines.
Strong verbal and written communication skills.
Proficiency with Microsoft Excel, Word, Outlook, Teams, and operational reporting systems.
Ability to analyze production data and identify opportunities for improvement.
Strong organizational, problem-solving, and decision-making abilities.
Ability to build and maintain collaborative relationships across departments.
Support for Goodwill Industries’ mission and vision, and ethical leadership and professionalism.
Valid driver’s license and open availability.
Working knowledge of logistics, inventory management, shipping, receiving, and supply chain processes.
Ability to promote a safe work environment and comply with CARF and organizational safety requirements.
Ability to successfully complete required background screenings and drug testing.
Ability to work amid moderate to high activity, stress, and occasional deadline pressures; frequently stand and walk; routinely bend, stoop, push, pull, reach, twist, and lift merchandise; and occasionally lift up to 50 pounds or do so safely with assistance when appropriate.
Ability to work in retail and production environments with varying temperatures.
Ability to travel frequently to all locations.

Responsibilities

Promote and maintain a safe working environment in coordination with other departments.
Develop and implement strategies, action plans, staffing, and procedures to optimize processing and maximize the monetization of donated goods.
Partner with the Vice President of Operations to transform stores into welcoming, attractive locations with a regular supply of quality, well-merchandised, competitively priced products.
Lead New Goods associates, inventory management, and department operations with the New Goods Manager; ensure accurate accounting of goods, sales transit, locations, damages, and shrink.
Lead eCommerce associates and operations with the eCommerce Manager, and train and promote online sales to grow revenue.
Hold team members accountable for established best practices and standard operating procedures.
Work with the Vice President of Operations to generate and report sales, forecasts, and budget comparisons.
Execute strategies for retail stores, eCommerce, and New Goods operations.
Work with the Director of Training to ensure retail employees complete required training and to establish and deliver training opportunities.
Ensure managers hire and cross-train team members to meet retail goals and support associate development.
Plan and facilitate regular meetings with team leaders.
Partner with the Senior Manager, Operations to identify and implement process improvements that increase efficiency and effectiveness.
Partner with the Senior Manager, Operations and lead retail setup for new stores after renovation or build-out.
Ensure compliance with CARF requirements, OSHA, and safety and security regulations in partnership with the Safety and Compliance Manager.
Work with the Safety and Compliance Manager and HR on investigations in assigned areas.
Support other locations and perform additional duties as assigned by the Vice President of Operations.
Supervise retail managers, eCommerce and New Goods departments, and Managers in Training.
Travel frequently to all locations and, as required, to meetings, conferences, and trainings.