Director of Retail Operations, Full Price

Kontoor Brands•Greensboro, NC

4d•Onsite

About The Position

The Director of Retail Operations for Full Price stores is responsible for defining and executing strategic initiatives that support the full price Direct-to-Consumer (DTC) retail business across the region. This role provides leadership to a team of people leaders who oversee day-to-day store operations, ensuring alignment with DTC objectives while delivering a consistent, high-quality, brand experience for both internal and external stakeholders. In addition to leading retail operations for full-price stores, the Retail Operations Director partners with the VP of Omni-Channel to develop and implement comprehensive store business plans that drive performance, profitability, and sustainable growth.

Requirements

Eight or more years of relevant retail leadership experience; experience with fashion, or denim is preferred.
Experience managing multi-location retail operations and leading geographically dispersed teams.
Experience growing store count.
Proven ability to develop future leaders and build high-performing, engaged teams.
Strong business acumen, including experience with profit and loss accountability and achieving defined financial and operational goals.
Ability and willingness to travel up to 30-40%.
Bachelor’s degree or equivalent combination of education and professional experience.

Nice To Haves

experience with fashion, or denim is preferred.

Responsibilities

Monitor, analyse, and interpret financial performance to ensure achievement of targets, while proactively identifying opportunities to improve profitability and key performance indicators (KPIs).
Own full P&L accountability for the full-price retail fleet, driving revenue growth, expense management, and overall profitability across all locations.
Establish and maintain KPIs and performance reporting frameworks to generate actionable business insights and inform decision-making.
Serve as a key steward of the Wrangler brand in brick-and-mortar, ensuring all in-store experiences, operations, and initiatives consistently reinforce brand identity and drive market presence.
Promotes innovation initiatives across the retail organization, ensuring clear ownership, accountability, and disciplined execution.
Leads improvements rooted in customer needs across the retail organization, ensuring clear ownership, accountability, and disciplined execution.
Develop and implement strategies across all retail channels within the assigned region, and lead retail operational excellence programs to improve productivity, efficiency, and profitability.
Oversee the achievement of functional objectives by managing budgets, controlling expenses, and maintaining awareness of competitive and industry trends.
Execute strategic decisions related to store growth, expansion, optimization, and closures, while identifying and evaluating new market opportunities.
Lead new store openings, including site selection and launch execution, to maximize brand presence and market reach.
Collaborate closely with e-commerce, wholesale, marketing, and IT partners to execute and continuously improve initiatives that enhance sell-in and sell-through performance across all locations.
Manage and execute marketing and loyalty programs for stores, driving customer engagement, retention, and brand affinity.
Lead visual merchandising strategy and execution, ensuring stores consistently deliver compelling, on-brand presentations that drive customer engagement and sales.
Define and elevate the end-to-end store experience, creating an environment that delivers an exceptional customer journey while fostering an engaging and rewarding workplace for employees.
Provide inclusive, effective leadership through coaching, mentoring, and development of diverse, cross-functional teams to achieve company objectives and support long-term growth.
Model ethical leadership by prioritizing integrity and handling conflicts ethically.