Director of Retail Operations - Choices Market

Nature's Fare Markets•White Rock, BC

6d•Onsite

About The Position

Choices Markets, a division of the Pattison Food Group, is Western Canada’s largest retailer of natural and organic food. We are a 100% locally owned Canadian company with 11 retail locations in British Columbia, offering a choice for something better! Reporting to the Vice President, Health and Wellness, the Regional Director, Choices Markets drives retail performance across all locations, ensuring strong financial results, operational excellence, and a consistent customer experience. This role leads and develops store teams, aligns strategy with execution, and partners cross-functionally to optimize performance, strengthen talent, and support growth.

Requirements

10 to 15 years of retail management experience with a strong knowledge of retail wellness operations, merchandising and employee relations.
A minimum of 5 years in a senior leadership role.
A university degree in Business or Commerce, or an equivalent combination of education and experience.
Proven success leading multi-location retail performance and delivering strong financial and operational results.
Experience leading operational strategy and driving business performance.
Proficiency with the Microsoft Office suite.
A valid driver’s licence and the ability to travel frequently to stores within the banner.

Nice To Haves

A motivating, people-focused leadership style that fosters a positive and productive work environment, with a genuine passion for organic food and promoting health and wellness.
Exceptional communication skills, with the ability to set direction, build alignment, and develop high-performing teams.
Strong business and financial acumen, with an analytical, results-driven approach to problem-solving and decision-making; able to interpret financial information, identify behaviors that impact performance, and drive profitability.
Proven ability to influence and build effective relationships across all levels of the organization, with strong interpersonal skills and experience leading through change using sound change management principles.
An innovative, goal-oriented self-starter who challenges the status quo, drives continuous improvement, and is committed to ongoing learning and development

Responsibilities

Lead store teams with a hands-on, collaborative approach, delivering exceptional service and supporting customers in their health and wellness journey.
Ensure a consistent, high-quality customer experience through strong operational execution, maintaining accountability for store standards, service levels, and brand alignment.
Communicate key messages and programs to store leaders, ensuring alignment and accountability at all levels.
Act as a coach, mentor, and resource to store leaders to achieve targeted performance.
Own overall retail performance, including sales, margin, labour, and controllable costs.
Establish annual operating plans, targets, and KPIs aligned with company goals.
Monitor performance trends across locations, identifying risks and opportunities, ensuring accountability, and driving data-informed actions to optimize profitability and outcomes.
Lead the development of annual budgets and quarterly targets.
Provide strategic direction across financials, merchandising, inventory, and operational priorities.
Partner with HR to drive recruitment, training, retention, and leadership development, fostering an engaging workplace measured by team member surveys.
Support the development of a strong talent pipeline aligned with succession planning.
Approve retail leadership promotions and transfers, providing recommendations for store leadership roles.
Partner with the merchandising team to align plans with operational priorities and maintain strong cross-functional relationships across the organization.
Oversee inventory performance, including shrink, spillage, aging, and in-stock levels, while monitoring loss prevention, discounting, and cost control to ensure efficiency.
Develop community support strategies and inspire store leaders to build local partnerships and initiatives.
Leverage community, competitor, and industry insights to coach store leaders on growth strategies and drive continuous improvement, including the use of technology to enhance efficiency.
Support strategic capital planning, including renovations, store development, and operational readiness initiatives.
Ensure compliance with health, safety, labour, and regulatory requirements.