Director of Residential Operations

WILDWOOD PROGRAMS INC • Town of Colonie, NY

1d • $71,760 - $97,760 • Onsite

About The Position

The primary objective of the Director of Residential Operations is to drive the strategic leadership, high-quality execution, and operational excellence of Wildwood’s residential programs, supporting over 200 individuals across Supervised and Supportive settings. Wildwood Programs is a provider of educational, residential, employment, and other community-based supports to people with disabilities and their families. We hire those dedicated to making a difference in people’s lives.

Requirements

• Bachelor’s Degree in a human services field (sociology, special education, rehabilitation counseling, or psychology)
• 5 years of experience working with individuals with Intellectual and Developmental Disabilities (IDD/DD) within a residential setting.
• 5-7 years of supervisory/management experience.
• Word processing, Excel, Email, Database and Report generation
• Must have a valid driver’s license and driving record acceptable.

Nice To Haves

• SCIP certification or ability to get and maintain within first 90-days of employment
• First Aid & CPR

Responsibilities

• Provides operational leadership to the residential programs, ensures services are person-centered, promoting independence, dignity, and community inclusion, and monitors program quality and implements improvements when needed.
• Ensures full compliance with OPWDD regulations, policies, and standards. Ensures residential programs are prepared for audits and surveys. Follows up on applicable corrective actions from incident management and investigations, and ensures incidents are reported appropriately and in a timely manner. Full compliance with all agency policies and procedures.
• Recruit, hire, train as applicable. Directly supervises Residential Regional Coordinators. Fosters a positive work culture focused on accountability, teamwork, and professional growth.
• Conducts regular site visits to ensure quality care and safety is maintained. Addresses deficiencies and implements corrective action plans when applicable.
• Responsible for overseeing program operations, including working closely with the Residential Regional Coordinator to manage budgets, ensuring appropriate staffing levels and resource allocation to ensure efficiency and cost-effective use of agency resources while maintaining high standards of care.
• Ensure individuals receive person centered care in accordance with Life Plans. Collaborate with clinical teams, families, and external providers.
• Respond to emergencies and critical incidents as needed. Provide leadership during crisis situations to ensure safety and compliance.

What This Job Offers

• Job Type: Full-time
• Career Level: Director