Director of Residencies

Family Office•Boston, MA

21h•Onsite

About The Position

A private multigenerational family based in the Greater Boston area is seeking an experienced Director of Residences to provide strategic leadership and operational oversight across a portfolio of high-end residences. Reporting to the Head of the Family Office, this role ensures that each property is exceptionally maintained, operationally sound, appropriately staffed, and prepared for family use. The Director of Residences serves as the central point of integration across the residential portfolio, overseeing property operations, facilities and building systems, household staff, vendors, preventative maintenance, security coordination, technology, and capital and construction projects. The role establishes consistent standards, systems, and processes across residences while accounting for each property's unique requirements. It also represents the Principals, translating their priorities into clear direction for staff, vendors, contractors, and external partners and minimizing their involvement in day-to-day property matters. The position combines long-term property strategy and complex project management with staff development and hands-on operational oversight as needed. It is full-time, primarily in-person, and based in Greater Boston, with regular presence across the family's residences, including travel to Massachusetts properties and occasional travel to Florida. The annual salary range is $250,000–$350,000, based on experience and qualifications, with comprehensive benefits.

Requirements

10+ years of progressive experience in private residential, estate, luxury property, facilities, hospitality, or similarly complex property operations.
Demonstrated expertise in residential property operations, preventative maintenance, building systems, vendor management, and facilities planning.
Experience leading and developing multidisciplinary residential teams and managing external contractors and service providers.
Experience developing operating procedures, preventative maintenance programs, property documentation, and scalable systems.
Ability to assess competing property priorities, identify risks, and make sound recommendations with limited oversight.
High level of technological fluency and comfort using property management, project management, and related systems.
Demonstrated commitment to discretion, confidentiality, security, and protecting family assets.
Ability to work primarily in person in Greater Boston, be regularly present across the family's residences, travel to Massachusetts properties, and travel occasionally to Florida.

Nice To Haves

Bachelor's degree preferred.
Significant leadership experience overseeing multiple high-end residences or a complex residential portfolio strongly preferred.

Responsibilities

Lead operations across the family's residential portfolio, maintaining safety, functionality, presentation, and readiness standards.
Establish consistent operating standards, processes, and service expectations across residences while accommodating each property's unique needs.
Develop annual and seasonal operating plans, preventative maintenance schedules, property-readiness protocols, and long-term maintenance priorities.
Oversee seasonal openings, closings, and transitions, and maintain comprehensive property manuals and records.
Proactively identify property needs, risks, and deferred maintenance, and coordinate residential services across facilities, housekeeping, culinary, and personal support functions.
Coordinate modest facilities support for additional family residences as appropriate and partner with those responsible for construction and capital projects.
Oversee the performance and maintenance of major residential systems, including HVAC, electrical, plumbing, generators, water systems, roofing, elevators, pools, and landscaping.
Direct preventative and corrective maintenance, inspections, testing, servicing, and regulatory compliance.
Oversee residential technology infrastructure, including AV, networking, smart home, and automation systems.
Partner with the Family Office and external specialists on security systems, access controls, emergency protocols, and privacy safeguards.
Develop and maintain emergency preparedness and property response plans, and assess building-system condition and lifecycle to recommend repairs, replacements, and capital investments.
Lead, develop, and coordinate residential staff across facilities, maintenance, housekeeping, culinary, and Personal Assistant functions.
Set clear roles, reporting structures, and performance expectations; support workforce planning, recruiting, hiring, onboarding, retention, performance reviews, coaching, and staff development.
Develop SOPs, training programs, property protocols, and service standards; evaluate staffing models and coverage as operational needs evolve.
Manage contractors, service providers, tradespeople, and other external partners, including vendor selection, onboarding, performance, contracts, scopes, proposals, pricing, and access.
Hold vendors accountable for service standards, timelines, documentation, and contractual commitments, and maintain reliable vendor and contingency-resource networks.
Serve as the primary point of contact for the Principals on residential operations, property priorities, projects, and significant decisions.
Translate Principal preferences into direction, establish communication and reporting protocols, consolidate decisions and open items, and track requests, projects, maintenance, and follow-up actions.
Partner with the Head of the Family Office and other Family Office staff; escalate material risks and decisions while resolving routine operational matters independently.
Develop centralized property-information systems and standards for tracking maintenance, inventories, warranties, service records, and vendor documentation.
Track residential assets, furnishings, equipment, collectibles, vehicles, and storage as appropriate; keep critical records organized, current, secure, and accessible to appropriate stakeholders.
Use technology and project management tools to improve visibility, accountability, and efficiency across properties.
Develop and manage annual operating and capital budgets with the Family Office, monitor forecasts and budget-to-actual performance, and identify variances and emerging needs.
Review and approve property invoices, purchases, proposals, and contracts within established authority levels.
Coordinate with accounting and financial teams on vendor payments, expense coding, capital projects, insurance documentation, and financial reporting; support insurance reviews, property valuations, claims, and risk-management initiatives.