Director of Quality & Technical Services

County Materials Family of Companies • Burlington, WI

9d

About The Position

The Director of Quality & Technical Services is a strategic advisor to Prestress leadership and a dual-focused leader responsible for improving operational performance across the division and developing architectural precast capabilities across multiple manufacturing plants. The role leads continuous improvement, cross-functional projects, the industrial engineer program, and the Prestress Division Quality Control Department. It builds the technical, quality, and production foundation needed to manufacture consistent, high-quality structural and architectural precast products.

The Director partners with Operations, Engineering, Quality, and Safety to improve plant efficiency, contribute to design and manufacturing standards, and support architectural capabilities across multiple plants. The role develops a multi-year operational excellence roadmap, establishes consistent processes and reporting, and leads architectural best practices. It also coaches supervisors, team members, and quality control technicians and serves as a liaison among production, engineering, project management, and clients to resolve technical issues.

Requirements

• At least 7 years of senior quality control management experience, with demonstrated success in continuous improvement initiatives.
• Strong continuous improvement acumen.
• Excellent verbal and written communication skills for effective interaction with internal and external stakeholders.
• Strong critical thinking abilities to address production nonconformance and logistical challenges.
• Proven ability to manage multiple projects and competing priorities concurrently.
• Proficiency with Microsoft Office Suite applications.
• Ability to lead diverse teams, foster a positive culture, and drive accountability and performance.
• PCI Certification – Level III.

Nice To Haves

• Bachelor’s degree in Civil Engineering, Construction Management, or a related field.
• Advanced degree in Business or Construction Management.

Responsibilities

• Lead division-wide quality control teams by strengthening standardized processes, systems, and controls.
• Lead cost analysis initiatives to improve profitability, operational efficiency, and data-informed decision-making.
• Evaluate and execute improvements to production standards for mix design, formwork, embedding, finishing, curing, and quality requirements.
• Train and mentor plant teams on architectural processes, color and texture matching, finish consistency, and inspection techniques.
• Provide input on selecting architectural-capable plants and conduct readiness assessments for additional facilities.
• Establish standards for mock-ups, sample approvals, finish benchmarking, and customer-facing product demonstrations.
• Ensure product consistency across plants through audits, feedback loops, and corrective action plans.
• Partner with Engineering to develop standardized architectural details and modeling standards.
• Facilitate cross-plant collaboration and adoption of best practices when practical.
• Lead development and execution of a multi-year operational excellence roadmap for all plants.
• Partner with plant teams to improve throughput, reduce downtime, and optimize labor efficiency.
• Develop standardized reporting metrics to improve accuracy, completeness, quality, and KPI consistency.
• Provide guidance and training to strengthen reporting practices and KPI standards.
• Support resolution of complex field and project management issues in partnership with the Director of Project Management.
• Identify and implement technology enhancements that improve manufacturing efficiency and operational performance.
• Collaborate with senior leadership to support organizational objectives.
• Promote operational discipline, continuous improvement, and architectural excellence.
• Develop and apply AI tools to strengthen industrial engineering practices.
• Coach supervisors, leads, team members, and quality control technicians to strengthen technical expertise and process ownership.
• Serve as the primary liaison between production, engineering, project management, and clients to resolve technical issues and deliver integrated solutions.

Benefits

• Health, dental, and vision insurance.
• Paid short-term and long-term disability.
• 401(k) match.
• Eight paid holidays.
• Paid time off.
• Referral rewards program.
• Wellness program with rewards.
• Flexible savings options.
• Employee Assistance Program.
• Paid life insurance.
• $200 boot allowance.
• Voluntary critical illness and accident insurance.
• Optional uniform program.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed