Director of Public Services at Hussey-Mayfield Memorial Public Library

Deep End Talent Strategies•Zionsville, IN

3d•$80,000 - $83,000

About The Position

Under the general supervision and direction of the Executive Director, the Director of Public Services performs professional and administrative duties to plan, implement, direct, and evaluate library public services. This senior management role oversees Youth Services, Teen and Adult Services, Circulation Services, and Outreach Services; supervises Maker Studio Specialists at the Zionsville and Whitestown branches; and supervises the Whitestown Branch Manager. The Director assists the Executive Director in maintaining the library’s daily operations and, with the Director of Operations, operates the library independently in the Executive Director’s absence. The position directly supervises assigned staff, coordinates public services staff across locations, and develops policies and procedures that support the Library’s mission and strategic plan. It also leads operational oversight, staff development, community engagement, and continued professional development.

Requirements

Master’s Degree in Library Science from an ALA-accredited program.
Indiana Public Librarian Certification Level 2 or above, or the ability to attain a temporary Level 2 permit or certification within six months.
Valid Indiana Driver’s License or the ability to attain one within six months of hire.
Excellent written and verbal communication skills.
Role-model-level emotional intelligence, negotiation, and conflict management capabilities.

Nice To Haves

Experience with public library funding and budgeting.
Working knowledge and understanding of people operations and talent development best practices.
Five to seven years of progressively responsible public library experience.
Three years of management experience.

Responsibilities

Collaborate with the Senior Management Team on library-wide policies, budgets, and work plans, and make procedural decisions related to implementation and operations.
Act for the Executive Director in their absence, in coordination with the Director of Operations, and direct, coordinate, and represent the Library.
Attend Library Board of Trustees and Friends of the Library meetings; represent public service departments in planning, grant applications, and discussions.
Prepare reports and correspondence, coordinate committees and special projects, and assist with the Library’s strategic plan.
Recommend and develop public services training and staff development opportunities.
Write, apply for, administer, track, and report on grants; assist with Library fundraising alongside the Administration Team.
Represent public service departments in library-wide planning and decision-making and foster a customer service-oriented, responsive, and innovative organizational culture.
Direct and evaluate public services, including programs, projects, processes, procedures, systems, standards, and service offerings, ensuring compliance with applicable laws, regulations, codes, and standards.
Monitor daily public service operations across branches and allocate resources accordingly.
Improve processes and participate in evaluating long-term planning affecting public services.
Investigate and resolve complaints related to public services.
Prepare, administer, and coordinate public service budgets with department heads and the branch manager; monitor expenditures and revenues.
Assist with the annual budget by forecasting public service staffing, equipment, materials, and supply needs.
Develop, recommend, and implement public service policies, and assist with monthly and special statistical reports by collecting and analyzing data.
Supervise, evaluate, and coach assigned department heads, branch heads, and staff; ensure employees follow policies and procedures.
Maintain a healthy and safe working environment and provide mentorship and development opportunities to direct reports.
Help department heads and the branch manager plan and coordinate work plans; identify and resolve problems and assign projects and program responsibilities.
Participate in interviewing, hiring, promoting, and disciplining employees reporting to the position, in coordination with the Executive Director, Branch Manager, and Department Heads.
Complete timely and accurate employee performance reviews and maintain payroll and time-off records for direct reports.
Plan and lead staff meetings and trainings.
Maintain communication with the community, represent the Library at civic activities and community meetings, build partnerships with community organizations, and participate in outreach events.
Attend professional meetings, trainings, and conferences; stay current on library and management trends and innovations.
Use available resources and training to maintain proficiency with Library technology, including hardware, software, and patron-facing databases, and obtain required LEU credits.
Fill in for public-facing staff as needed and create and implement standard operating procedures.