Director of Public Services

Hussey-Mayfield Memorial Public Library • Zionsville, IN

3d

About The Position

The Director of Public Services performs professional and administrative duties in planning, implementing, directing, and evaluating the library’s public services under the general supervision and direction of the Executive Director. As a member of the senior management team, this role oversees Youth Services, Teen and Adult Services, Circulation Services, and Outreach Services; supervises Maker Studio Specialists at the Zionsville and Whitestown branches and the Whitestown Branch Manager; and coordinates public services staff across locations. The Director develops policies and procedures that support the Library’s mission and strategic plan, and assists the Executive Director in maintaining daily library operations. In coordination with the Director of Operations, the role operates the Library independently when the Executive Director is absent.

The position provides organizational leadership, operational oversight, staff supervision and development, and community engagement. It coordinates planning and budgets, evaluates programs and services, develops policies, analyzes data, and supports staff training and professional development. The Director also represents the Library and its public service departments in community and professional settings, and may fill in for public-facing staff as needed.

Requirements

• Master’s Degree in Library Science from an ALA-accredited program.
• Indiana Public Librarian Certification Level 2 or above, or the ability to attain a temporary Level 2 permit or certification within six months.
• Valid Indiana Driver’s License, or the ability to attain one within six months of hire.
• Excellent written and verbal communication skills.
• Role-model-level emotional intelligence, negotiation, and conflict management capabilities.

Nice To Haves

• Experience with public library funding and budgeting.
• Working knowledge and understanding of people operations and talent development best practices.
• Five to seven years of progressively responsible public library experience.
• Three years of management experience.

Responsibilities

• Collaborate with the Senior Management Team to develop library-wide policies, budgets, and work plans, and make procedural decisions concerning implementation and library operations.
• Act for the Executive Director in their absence, in coordination with the Director of Operations, by directing, coordinating, and representing the Library.
• Attend and participate in Library Board of Trustees and Friends of the Library meetings.
• Prepare reports and correspondence on projects and policy matters; coordinate committees and special projects as requested by the Executive Director.
• Support a customer service-oriented organizational culture and assist with developing, implementing, and reporting on the Library’s strategic plan.
• Recommend and develop public services training and development opportunities.
• Write, apply for, administer, track, and report on grants; assist with Library fundraising alongside the Administration Team.
• Represent public service departments in Library-wide planning and decision-making, grant discussions, and applications; seek and encourage innovation.
• Oversee public services by planning, coordinating, administering, and evaluating departmental programs, projects, processes, procedures, systems, standards, and service offerings.
• Ensure public service operations comply with applicable federal, state, and local laws, regulations, codes, and standards.
• Monitor daily operations across public service departments and branch locations, and allocate resources accordingly.
• Lead process improvement and participate in long-term planning affecting public services.
• Investigate and resolve complaints related to public services.
• Prepare, administer, and coordinate departmental budgets with public service department heads and the branch manager; monitor expenditures and collection of revenues and fees.
• Assist the Executive Director with the annual budget by forecasting public service staffing, equipment, materials, and supply needs.
• Develop, recommend, and implement public services policies; assist with monthly and special statistical reports and collect and analyze data.
• Supervise, evaluate, and coach assigned department heads, branch heads, and staff; ensure employees follow policies and procedures and maintain a healthy, safe work environment.
• Support department heads and the branch manager in planning and coordinating work plans, resolving problems, and assigning projects and areas of responsibility.
• Mentor staff and provide development opportunities; participate in interviewing, hiring, promotion, and employee discipline in coordination with the Executive Director, Branch Manager, and Department Heads.
• Review employee performance and complete annual reviews; maintain accurate and timely payroll and time-off records for direct reports.
• Plan and lead staff meetings and trainings.
• Maintain communication with the local community, represent the Library at civic activities and community meetings, develop strategic partnerships, and participate in outreach events.
• Attend professional meetings, trainings, and conferences; stay current on library and management trends and innovations; maintain proficiency with Library technology and obtain necessary LEU credits.
• Fill in for public-facing staff as needed and create and implement standard operating procedures.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Director