Director of Provider Capacity Management

Cooper Norcross University Hospital • Camden, NJ

1d • $45 - $78

About The Position

The Director of Provider Capacity Management leads organizational efforts to design, monitor, and optimize provider capacity across the clinical enterprise. The role ensures patient-centric access to clinical services, oversees template management for provider and ancillary schedules, and aligns capacity management work with strategic initiatives. The Director collaborates with executive leadership, clinical and operational leaders, and physicians to proactively mitigate barriers to ambulatory access and patient flow, using data analytics, technology, and process improvement methodologies.

Requirements

• Minimum of 5–8 years of progressive healthcare management experience, including supervisory roles.
• Experience in provider scheduling, template management, and capacity management.
• Bachelor’s degree in healthcare, business administration, public health, or a related field.
• Exceptional written, verbal, and presentation skills, including the ability to communicate complex information to all levels of staff and management.
• Strong understanding of Epic Template Management, Cadence configuration, and related scheduling workflows.
• Proficiency in analytics, reporting, and continuous quality improvement methodologies.
• Advanced leadership and managerial skills, with the ability to motivate teams, drive strategic initiatives, and foster cross-team collaboration.
• Strong problem-solving, decision-making, and conflict management abilities.
• Commitment to diversity, equity, and inclusion.
• Ability to work independently and collaboratively in a matrixed environment.

Nice To Haves

• EPIC and Cadence experience.
• Master’s degree, such as an MBA or MPH.

Responsibilities

• Design, monitor, and optimize provider capacity across the clinical enterprise.
• Ensure patient-centric access to clinical services.
• Oversee template management for provider and ancillary schedules.
• Align capacity management work with strategic initiatives.
• Collaborate with executive leadership, clinical and operational leaders, and physicians to mitigate barriers to ambulatory access and patient flow.
• Leverage data analytics, technology, and process improvement methodologies.

What This Job Offers

• Job Type: Full-time
• Career Level: Director