Director of Property Operations - 5656

Guardian Real Estate Services LLC•Portland, OR

18h•Hybrid

About The Position

Guardian is seeking an experienced and strategic Director of Property Operations to join our Senior Leadership Team. In this key leadership role, you will oversee a diverse multifamily portfolio, drive operational and financial performance, and lead a team of Regional Property Managers. You will serve as a trusted partner to clients and stakeholders, ensuring operational excellence, regulatory compliance, strong resident experiences, and achievement of ownership objectives. The ideal candidate is a collaborative leader with a proven track record of portfolio management, team development, client relations, and driving results in a fast-paced property management environment. Regular travel is required.

Requirements

Minimum 7 years of progressive multifamily property management experience, including at least 5 years in a Regional Property Manager or similar leadership role.
Bachelor's degree in Business, Real Estate, Property Management, or a related field preferred.
Proven success managing complex client relationships and diverse property portfolios.
Strong leadership, team development, and organizational management skills, with a demonstrated ability to mentor and develop high-performing teams.
Excellent communication, negotiation, presentation, and relationship-building abilities.
Strategic thinker with strong critical thinking and planning skills, capable of leading growth initiatives and operational improvements.
Ability to drive organizational alignment, influence change, and collaborate effectively across all levels of the organization.
Experience developing talent acquisition, employee engagement, and retention strategies.
Demonstrated success fostering a culture of collaboration, accountability, continuous improvement, and innovation.
Proven ability to establish and implement policies, procedures, and best practices to support operational excellence and portfolio growth.
Strong financial acumen, including budget development, forecasting, and execution of operational plans.
Experience identifying, tracking, and reporting key performance indicators (KPIs) to drive asset performance, profitability, and business objectives.
Own or have access to a reliable and properly insured vehicle for use in business transportation needs, and possess a valid driver's license.
Must be legally qualified to work in the US
Must be able to speak, read and write English in a manner sufficient to carry out the duties
Must hold an active OR Real Estate License. If not currently licensed at time of hire or transfer: Employee must enroll in required coursework within 30 days. Employee must obtain active licensure within 120 days.

Nice To Haves

Previous experience working with the specific property program(s) in place at the property (such as HUD, RD, or Tax Credit)
Previous experience working with Yardi Voyager or similar property management software.

Responsibilities

Build and maintain strong client relationships within the assigned region while ensuring exceptional service delivery.
Identify and pursue new third-party management opportunities to support business growth.
Participate in client, ownership, and operational meetings related to portfolio performance.
Partner with the Vice President of Property Operations to allocate resources and support regional business objectives.
Lead, develop, and mentor a team of Regional Property Managers, providing coaching, performance feedback, and professional development opportunities.
Ensure team members complete required training, receive timely performance evaluations, and maintain appropriate performance documentation.
Review and analyze property budgets, occupancy trends, financial performance, rent growth, and operational metrics.
Conduct regular property audits and inspections to ensure compliance, operational excellence, and asset preservation.
Collaborate with clients and Regional Property Managers on property acquisitions, dispositions, lease-ups, and new management opportunities.
Drive property performance by maximizing revenue, controlling expenses, and implementing effective delinquency management strategies.
Lead talent management efforts, including recruiting, hiring, onboarding, training, employee development, and employee relations.
Develop annual operating budgets and marketing plans aligned with ownership and company objectives.
Provide accurate and timely operational and financial reporting to executive leadership and property owners.
Partner with clients to establish and achieve property goals, ensuring alignment with strategic objectives.
Maintain a high standard of customer service by ensuring prompt and effective resolution of resident concerns.
Implement and enforce company policies, procedures, and regulatory compliance requirements across the portfolio.
Ensure all properties are maintained in a safe, attractive, and market-ready condition through regular inspections and oversight of physical assets.
Monitor property operations to achieve financial, occupancy, and resident satisfaction goals while protecting the interests of owners and clients.