Director of Property Management and PM Operations

Community Management Group•Burien, WA

3d•Hybrid

About The Position

Community Management Group (CMG) is seeking a Director of Property Management & PM Operations to lead the day-to-day performance of a geographically dispersed portfolio of approximately 30 communities and 2,500 lots across six states. This is a player-coach role that involves developing people, solving problems, visiting properties, and creating accountability in the field. A major responsibility is finding individuals with the right attitude and capabilities and teaching them how to become effective property managers. The Director will recruit, hire, train, and coach onsite managers, establish clear expectations, review performance, and step into operational issues when a community is not meeting CMG standards. This position reports to executive leadership and serves as the primary operational leader for the portfolio.

Requirements

5+ years of property management, multi-site operations, hospitality, retail operations, or another distributed field-management environment.
Meaningful experience hiring, training, coaching, and holding frontline managers accountable.
Experience overseeing multiple geographically dispersed locations and measurable operating KPIs.
Strong financial acumen, including budgets, operating reports, and property-level performance.
Comfort managing collections, occupancy, leasing, maintenance, vendors, and difficult personnel situations.
Strong written and verbal communication skills.
Ability to communicate effectively with onsite employees, residents, vendors, and executive leadership.
Strong technology skills.
Ability and willingness to travel approximately one week per month.
Demonstrated operating experience, leadership ability, and judgment.

Nice To Haves

Experience with Rent Manager or similar property management software.
Manufactured housing or RV experience.
Bachelor's degree.

Responsibilities

Recruit, interview, hire, and onboard onsite property management positions across the portfolio.
Build a repeatable candidate pipeline to fill open positions quickly with high-quality people.
Identify candidates with strong character, work ethic, communication skills, and an ownership mentality.
Create and maintain a practical onboarding and training program for new managers.
Teach managers how to collect rent, manage delinquency, lease homes and RV sites, communicate with residents, document conversations, enforce community rules, coordinate vendors, and maintain properties.
Conduct ongoing coaching, performance reviews, and improvement plans, and make personnel decisions when expectations are not met.
Maintain a working understanding of community performance and ensure onsite managers own their property issues.
Actively manage occupancy, vacancies, delinquency, collections, leasing activity, resident communication, rule enforcement, property appearance, maintenance, vendors, utilities, and property-level expenses.
Identify problems early and ensure each material issue has a clear owner, action plan, and deadline.
Help managers prioritize their work and distinguish urgent operational issues from routine activity.
Establish, monitor, and report property-level KPIs, including occupancy, economic occupancy, delinquency, collections, vacant lots and RV sites, home sales, move-ins and move-outs, violations, inspections, work orders, expenses versus budget, and capital project status.
Conduct regular performance calls with onsite managers and provide concise weekly and monthly portfolio reporting to executive leadership.
Use data to identify where intervention, training, or additional accountability is needed.
Travel approximately one week per month to communities throughout the portfolio.
Walk properties with onsite managers and identify appearance, maintenance, safety, compliance, and leasing issues.
Coach managers in person, review vacant sites and homes, evaluate vendors, and verify property conditions.
Create actionable follow-up lists from site visits and ensure assigned items are completed.
Coach onsite managers through delinquency, lease enforcement, community-rule violations, complaints, neighbor disputes, abandoned property, evictions, and other difficult resident situations.
Ensure residents are treated fairly and respectfully while leases, policies, and community standards are enforced consistently.
Promote timely, professional, and well-documented resident communication.
Ensure onsite managers actively manage the physical condition of their communities and prioritize outstanding repairs.
Coordinate vendors and contractors, review pricing and performance, and hold vendors and managers accountable for timelines and budgets.
Oversee capital projects such as utilities, roads, paving, landscaping, community buildings, vacant-site preparation, home installation, and property improvement projects.
Drive projects forward and ensure clear accountability for cost, schedule, and completion.
Maintain compliance with applicable landlord-tenant laws, manufactured housing regulations, Fair Housing requirements, health and safety standards, leases, and community rules.
Develop disciplined procedures for documentation, escalation, and follow-through on compliance matters across multiple states.
Use Rent Manager and other technology to create visibility into property performance and manager activity.
Improve workflows, reporting, inspections, communication, and accountability through practical use of software, automation, and AI tools.
Train onsite staff to use CMG's systems consistently and effectively.
Quickly establish expectations with inherited onsite staff and determine whether existing management is the right long-term fit for CMG.
Develop and execute 30-, 60-, and 90-day transition plans for new acquisitions.
Lead the operational transition and onboarding of newly acquired communities into CMG systems, policies, and reporting.
Participate in operational due diligence for potential acquisitions when requested.
Make recommendations to executive leadership regarding annual rent adjustments.
Regularly evaluate lot rents, RV rents, home rents, utility charges, and other revenue sources.
Hold onsite managers accountable for understanding their budgets and explaining material revenue or expense variances.
Review actual performance against budget and adjust operating plans when necessary.
Develop annual operating priorities for each community.
Lead the property-level annual budgeting process.
Develop an owner mentality throughout the field organization.
Ensure managers understand how their day-to-day decisions affect occupancy, collections, expenses, NOI, and property value.
Identify opportunities to increase revenue, reduce unnecessary expenses, and improve operating efficiency.
Develop corrective action plans for underperforming properties.
Review monthly property financial statements, budgets, and variance reports.
Take ownership of property-level operating performance and work with executive leadership to achieve targets.