Director of Project Management - Healthcare Construction

Turner & Townsend•Boston, MA

About The Position

Turner & Townsend is seeking an experienced Director of Project Management to lead and develop a team of Project Managers and oversee the delivery of project management services on major projects and programs. The role is responsible for service excellence, continued growth of the project management offering, client engagement, and market outreach. The successful candidate will be a driven leader with strong interpersonal skills. The Director leads the strategic and operational management of Project Management Services across a variety of sectors, including resource planning, financial management, business generation, and training and development. The role sets team strategy in alignment with the Business Plan, develops people, strengthens client relationships, supports business growth, and improves service delivery and internal processes. It also includes quality management, audit responsibilities, market research and thought leadership, financial tracking, proposal preparation, and talent planning. Turner & Townsend is a global professional services company with more than 22,000 people in over 60 countries. It works across real estate, infrastructure, energy, and natural resources, providing program, project, cost, asset, and commercial management; controls and performance; procurement and supply chain; net zero; and digital solutions. The company is majority-owned by CBRE Group, Inc., with Turner & Townsend partners holding a significant minority interest.

Requirements

Bachelor’s degree in construction management, architecture, engineering, or a field related to construction.
12 or more years of relevant construction project management experience.
At least 2 years managing large, high-performing multidisciplinary teams in a consulting environment.
Proven record of successfully managing project management service delivery for clients.
Demonstrated business development ambition and acumen, with experience driving business growth.
Major construction-sector experience with high-caliber clients in areas such as commercial real estate, data centers, life sciences, industrial manufacturing, or natural resources.
Excellent presentation, verbal, written, organizational, and communication skills.

Nice To Haves

Graduate degree in construction management, architecture, or engineering.

Responsibilities

Lead and develop a project management team, ensuring team members deliver on their accountabilities.
Lead client communications and oversee project management team services.
Research construction market conditions, including analysis of officially published data.
Produce thought leadership reports that provide insights into the construction market.
Lead strategic and operational management of Project Management Services, including resource planning and management, financial management, business generation, and training and development.
Set a clear team strategy and ambition aligned with the Business Plan.
Develop exceptional people and promote a culture of learning, respect, and inclusivity.
Ensure knowledge and lessons from commissions are entered into internal databases and shared.
Identify and implement improvements to internal systems and processes.
Ensure compliance with quality standards and participate in ISO audits.
Develop priority plans, including risk mitigation, and measure performance through KPIs, appraisal documents, management controls, and critical success factors based on company goals.
Conduct internal BMS audits and coordinate and represent the office during external audits by the certification authority.
Develop market understanding, act as a brand ambassador, and create a pipeline of opportunities with existing and new clients.
Identify and pursue cross-selling opportunities.
Participate in meetings with senior leadership, Directors, and staff, and prepare and deliver presentations.
Track ongoing revenue, margin levels, monthly fees, and resource requirements for each commission using internal software.
Prepare proposals and RFP responses for new clients and projects.
Attend relevant networking events and other promotional opportunities with Directors.
Support staff training and mentorship and encourage career progression.
Partner with Talent Acquisition to attract talent, manage resource requirements, and plan future staffing needs.
Model a one-business culture that balances the needs of people, clients, stakeholders, and society to achieve strong outcomes.
Adhere to applicable SOX control responsibilities.