Director of Project Managerment - Architectural

Pattison ID•Fort Worth, TX

About The Position

The Director of Project Management – Architectural leads project management activities for Pattison ID’s Architectural business across North America. The role is accountable for end-to-end project execution, team performance, resource optimization, customer satisfaction, and team engagement, while ensuring consistent, high-quality delivery and an exceptional customer experience across integrated physical and digital branding projects. The Director sets and executes project management priorities in alignment with company goals and partners with the VP, Project Management to evolve strategy, methodologies, and best practices. The role owns delivery from customer onboarding and intake through installation, closeout, and post-install support; drives standardized workflows and continuous improvement; plans capacity and resources; protects financial performance; and serves as a senior escalation point for complex or at-risk projects. The position also owns business performance reporting and metrics, leads and develops project managers and field project managers, and supports onboarding, training, mentorship, and performance development. Occasional travel is required for customer and field engagements across North America.

Requirements

5 to 7+ years of project management experience in complex, multi-project environments.
At least 2 years in a people leadership, mentoring, or senior management role.
Strong understanding of project management methodologies and tools across physical and digital branding projects.
Strong financial management skills and understanding.
Direct customer interaction experience and a strong customer service orientation.
Customer-focused, results-driven mindset.
Collaborative leadership skills, including the ability to build trust and alignment across teams.
Exceptional communication and interpersonal skills for engaging with customers, peers, and direct reports.
Resilience, adaptability, and comfort working in a fast-paced, rapidly changing environment.
Positive, solution-oriented leadership style, with the ability to uphold principles and enforce corporate processes and goals.
Ability to meet the stated physical demands, including extended computer work, keyboard, mouse, and telephone use, occasional standing, walking, or movement in office or field settings, occasional handling of items up to 25 lbs, sustained close vision for screen use, and regular verbal and written communication.
Ability to travel occasionally for customer and field engagements across North America.

Nice To Haves

Bachelor’s degree in business, Engineering, Construction Management, or a related field; an equivalent combination of education and experience will be considered.
Experience in a manufacturing organization, or in a service organization producing customized products or services for major national customers.

Responsibilities

Set and execute project management priorities for the Architectural business in alignment with company-wide goals, standards, and strategic initiatives.
Serve as the senior project leadership presence for the Architectural team, driving accountability, collaboration, and engagement across North America.
Partner with the VP, Project Management to evolve strategy, methodologies, and best practices.
Own end-to-end delivery of Architectural projects, from customer onboarding and intake through installation, closeout, and post-install support.
Ensure projects meet schedule, budget, quality, SLA, lead-time, communication, and follow-up commitments.
Analyze processes and team structure to establish synchronized, standardized workflows.
Oversee consistent use and continuous improvement of project management tools, workflows, and methodologies.
Work with the Manager, Installation Partners to ensure field partners are graded and audited according to guidelines and that results are consistently measured.
Identify risks, resolve issues, and drive operational improvements across project delivery.
Forecast demand and plan project management capacity to meet delivery targets and customer SLAs.
Optimize resource allocation across projects to improve efficiency and profitability, and maintain visibility into backlog, forecast accuracy, and delivery capacity.
Partner with Sales, Procurement, Manufacturing, Finance, and other cross-functional leaders to support margin protection and revenue retention.
Engage internal and external end-use customers to define needs, assess satisfaction, and confirm expectations and service requirements are met.
Serve as a senior escalation point for complex, high-risk, or at-risk projects and oversee customer onboarding and transition into delivery.
Own and report Architectural business performance metrics, including on-time delivery, customer satisfaction, revenue retention, resource utilization and productivity, forecast accuracy, backlog health, and employee engagement.
Use data to drive continuous improvement and proactive decision-making; recommend technology upgrades and integrations that improve delivery, reporting, and accountability.
Lead, coach, and develop project managers and field project managers.
Own onboarding, training, mentorship, and performance development for the Architectural project management team, and validate team performance proficiency.
Foster a collaborative, accountable, and positive team culture aligned with Pattison ID values and ensure compliance with company-wide processes and standards.
Perform other related duties as assigned.