Director of Professional Services

AccordCare & Family of Companies•Orlando, FL

11h•Onsite

About The Position

Accordcare Home Health is seeking an experienced Director of Professional Services to oversee Orlando and the surrounding counties. The Director of Professional Services is responsible for the coordination, supervision, delivery, and quality control of home care services under the direction of the Administrator. This role involves managing case management, scheduling, caregiver education compliance, and the compensation/supervisory visit process. The Director ensures the professional standard of community nursing practice is maintained and implements policies and procedures. They administer and monitor the QAPI Program, caregiver education, and competencies. The position requires collaboration with the Administrator to coordinate daily activities and reporting, handling client intake/referrals, performing chart audits, and maintaining compliance with all relevant laws and regulations. The Director also works with the Compliance Team to ensure branch survey readiness.

Requirements

RN License, State of FL
Two years of home care/home health experience, in a supervisory/management capacity
Excellent customer service skills required, with the ability to mediate and resolve conflict and complaints.
Excellent interpersonal skills, with the ability to develop positive working relationships.
Ability to collaborate and communicate with other members of regional and corporate leadership team to align office with company goals, mission, vision, and values.
Strong working knowledge of industry rules and regulations.
Must be able to think critically and propose solutions to operational issues.

Responsibilities

Case management responsibilities, as needed.
Supervising and managing all personnel who provide direct client care, case management and scheduling teams.
Management of case management, scheduling, caregiver education compliance, and comp/supervisory visit process.
Ensuring that the professional standard of community nursing practice is maintained by all nurses providing care.
Implementation of policies and procedures as set forth by the Governing Body and Administration.
Administer and monitor the QAPI Program, compliance of ongoing caregiver education and management of initial and ongoing competencies and supervisory visit process.
Meets with the Administrator to review and coordinate daily activities of the department providing report of actions taken and upcoming needs.
Receives client intake and/or referrals.
Performs audit of client charts.
Maintains compliance with all local, state, and federal laws and regulations regarding licensure and certification of personnel.
Works with Compliance Team to ensure survey readiness of the branch at all times.