Director of Professional Services

Clutch

1d • Remote

About The Position

We’re looking for a leader to own and transform the delivery engine at Clutch, across Technical Delivery, PMO, and Solutions Consulting. As we scale, delivery is a core growth lever. How fast and efficiently we take customers live and into value directly sharpens our edge in the market. At Clutch, delivery and product are deeply intertwined: how we configure and implement is itself part of the product experience. This leader works hand-in-hand with Product and Engineering, and is accountable for reimagining how delivery works end-to-end and building the operating model that enables it.

Requirements

• 10+ years in SaaS Professional Services or Software Delivery, with 3+ years managing leaders, not just individual contributors.
• A proven track record of scaling and transforming delivery motions end-to-end that lead to material efficiency gains in time & resourcing, without sacrificing quality or customer satisfaction.
• Demonstrated success working hand-in-hand with Product and Engineering teams, being comfortable operating where delivery and product overlap.
• Strong people leadership: ability to coach and develop managers, staff resilient teams, and drive alignment on vision and goals.
• Bias for action and experimentation in an ambiguous, fast-paced environment, with the ability to ramp quickly.
• High AI fluency and a drive to constantly reinvent how works get done, reaching for technology to reimagine “today’s role” rather than defaulting to traditional playbooks or how things have always been done.
• Command in all directions: influencing executives, peer functions, and down through a leadership layer.
• Strong understanding of SaaS implementation lifecycles, enterprise customers, and recurring-revenue economics.
• Familiarity with PSA tools and SaaS delivery analytics.

Nice To Haves

• Financial services, fintech, or other regulated-industry experience strongly preferred.
• This role may evolve as our business needs change, so we appreciate your flexibility and adaptability.

Responsibilities

• Quickly build trust and credibility with your team and cross-functional partners, while forming a sharp POV on our delivery motion and where it’s leaving speed and efficiency on the table.
• Identify and launch early high-impact changes, demonstrating a bias for action and experimentation rather than waiting for a full assessment cycle.
• Own the delivery metrics that matter (CSAT, time to implementation, utilization, and delivery predictability), and establish the cadence and visibility to manage these metrics.
• Lead the team to operational changes that materially bring time-to-implementation down to our targets across all products, without trading away quality.
• Reshape how the team is measured and incentivized to reward impact and outcomes over activity.
• Raise the performance bar across the organization by building the systems that enable clear expectations, priorities, and feedback.
• Reinvent roles on the team using scalable, innovative technology and methods to change how delivery work gets done.
• Institutionalize a scalable delivery operating model that holds as Clutch brings new products to market.
• Develop the manager layer into leaders that autonomously own outcomes, drive performance, and grow their people.
• Deliver clear, executive-level visibility into delivery health, risk, and economics of the motion, contributing actively to growth strategy & direction.

Benefits

• Remote Flexibility: Enjoy the freedom of remote work from anywhere, balancing life and career seamlessly.
• Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations, fostering teamwork and fresh ideas.
• Paid Time Off: Enjoy flexible PTO days yearly for relaxation and rejuvenation.
• Stock Options: Joining us means having a stake in our success, so you'll receive stock options as part of your compensation package.
• Home Office Setup: Create your ideal workspace with a dedicated budget for home office essentials.
• Work Trip Budget: Grow personally and professionally with a budget for work-related trips and co-working.
• Health Coverage: Prioritize your well-being with comprehensive health and dental insurance plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed