Director of Professional Services

Ivionics, LLCHauppauge, NY

About The Position

Are you a strategic technology leader who thrives at the intersection of client advisory and team development? We are IVIONICS—an established technology services company with deep roots and long-term clients—seeking a Director of Professional Services to serve as senior vCIO to our most important clients while leading and setting direction for our consulting practice. If you're ready to build trusted, executive-level client relationships and shape how we deliver technology strategy, keep reading.

Requirements

  • 8+ years of experience in an MSP, IT consulting, or professional services environment
  • Demonstrated experience in a vCIO, IT Director, or senior advisory capacity with enterprise or mid-market clients
  • Proven track record of leading and scaling delivery teams with measurable outcomes
  • Executive-level communication skills—written, verbal, and presentation
  • Ability to translate complex technology concepts into clear business value for non-technical stakeholders
  • Familiarity with IT governance frameworks, managed services models, and SLA management

Nice To Haves

  • Experience supporting legal, financial, or regulated professional services clients
  • Familiarity with legal technology and document management platforms (iManage, NetDocuments, etc.)
  • Experience building or scaling a consulting practice within an MSP

Responsibilities

  • Lead, mentor, and develop a team of Practice Managers (jr. vCIOs), legal application knowledge specialists, and consulting staff
  • Define the consulting practice’s vision, service offerings, and delivery methodology in alignment with organizational goals
  • Establish performance standards, career development pathways, and accountability frameworks for the professional services team
  • Drive cross-functional collaboration between consulting, managed services, sales, and operations
  • Serve as senior vCIO for IVIONICS’s largest and most strategic client relationships, owning executive-level engagement and long-term IT strategy
  • Develop and present technology roadmaps, business cases, and advisory deliverables that align client IT investments to business outcomes
  • Lead regular executive business reviews (EBRs), QBRs, and strategic planning sessions with C-suite and senior stakeholders
  • Act as a senior escalation point and trusted advisor across the client portfolio
  • Partner with Sales on strategic pre-sales activities, solution scoping, proposal development, and pricing for professional services engagements
  • Own the P&L and utilization targets for the professional services practice
  • Drive continuous improvement in delivery quality, documentation standards, and operational processes
  • Identify opportunities for service expansion and new revenue streams within existing and prospective client relationships

Benefits

  • Career Advancement opportunities
  • Flexible scheduling options
  • Ongoing training and development resources
  • Competitive salary
  • Medical/dental/vision insurance
  • Retirement plans
  • Paid time off
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