Director of Professional Services

Ivionics, LLC•Hauppauge, NY

About The Position

Are you a strategic technology leader who thrives at the intersection of client advisory and team development? We are IVIONICS—an established technology services company with deep roots and long-term clients—seeking a Director of Professional Services to serve as senior vCIO to our most important clients while leading and setting direction for our consulting practice. If you're ready to build trusted, executive-level client relationships and shape how we deliver technology strategy, keep reading.

Requirements

8+ years of experience in an MSP, IT consulting, or professional services environment
Demonstrated experience in a vCIO, IT Director, or senior advisory capacity with enterprise or mid-market clients
Proven track record of leading and scaling delivery teams with measurable outcomes
Executive-level communication skills—written, verbal, and presentation
Ability to translate complex technology concepts into clear business value for non-technical stakeholders
Familiarity with IT governance frameworks, managed services models, and SLA management

Nice To Haves

Experience supporting legal, financial, or regulated professional services clients
Familiarity with legal technology and document management platforms (iManage, NetDocuments, etc.)
Experience building or scaling a consulting practice within an MSP

Responsibilities

Lead, mentor, and develop a team of Practice Managers (jr. vCIOs), legal application knowledge specialists, and consulting staff
Define the consulting practice’s vision, service offerings, and delivery methodology in alignment with organizational goals
Establish performance standards, career development pathways, and accountability frameworks for the professional services team
Drive cross-functional collaboration between consulting, managed services, sales, and operations
Serve as senior vCIO for IVIONICS’s largest and most strategic client relationships, owning executive-level engagement and long-term IT strategy
Develop and present technology roadmaps, business cases, and advisory deliverables that align client IT investments to business outcomes
Lead regular executive business reviews (EBRs), QBRs, and strategic planning sessions with C-suite and senior stakeholders
Act as a senior escalation point and trusted advisor across the client portfolio
Partner with Sales on strategic pre-sales activities, solution scoping, proposal development, and pricing for professional services engagements
Own the P&L and utilization targets for the professional services practice
Drive continuous improvement in delivery quality, documentation standards, and operational processes
Identify opportunities for service expansion and new revenue streams within existing and prospective client relationships