Director of Services

Our Town Studios•Columbus, OH

9h•Hybrid

About The Position

At Our Town Studios, we believe in the power of creativity and compassion. Our mission is to ensure that every person with intellectual and developmental disabilities we serve thrives and achieves their goals. Through innovative programs and personalized support, we empower the people we support to live with dignity and purpose in a vibrant, supportive environment. As our organization continues to grow, we are looking for an experienced leader to oversee our Program Coordinators and ensure the highest quality of services across the agency.

Requirements

Minimum of three years of leadership or management experience in the developmental disabilities field.
Strong knowledge of DODD regulations, Medicaid waiver services, and person-centered planning.
Excellent leadership, communication, organizational, and problem-solving skills.
Ability to effectively coach, develop, and hold leaders accountable.
Valid Ohio driver's license with an acceptable driving record.
Ability to travel regularly between service locations.

Nice To Haves

Experience supervising managers or program leadership preferred.

Responsibilities

Provide leadership and oversight for all service operations while ensuring exceptional, person-centered supports are delivered throughout the organization.
Supervise Program Coordinators, promote accountability, ensure regulatory compliance, and partner with leadership to drive operational excellence and organizational growth.
Supervise, mentor, and develop Program Coordinators.
Oversee service delivery to ensure quality supports and positive outcomes for individuals served.
Ensure compliance with DODD, Medicaid, OhioRISE, county board, and agency requirements.
Review incidents, investigations, trends, and corrective action plans to promote quality improvement.
Monitor implementation of Individual Service Plans (ISPs) and ensure services are delivered as authorized.
Audit documentation, billing, and service records for compliance and accuracy.
Partner with Human Resources on employee performance, coaching, hiring, and disciplinary matters.
Support onboarding, training, and professional development for Program Coordinators.
Build strong relationships with individuals served, families, SSAs, county boards, and community partners.
Assist with agency growth initiatives, operational planning, and strategic projects.
Participate as a member of the leadership team and help develop organizational goals and best practices.
Assist with leadership on-call responsibilities as needed.