Director of Resident Services

Well Spring•Greensboro, NC

11d•Onsite

About The Position

Well Spring, A Life Plan Community – Greensboro, NC Few careers offer the opportunity to make a meaningful difference in someone's life every day. At Well Spring, our residents are at the heart of everything we do. We are seeking a compassionate, relationship-focused professional to serve as our Director of Resident Relations and help residents and families navigate life's transitions while ensuring they feel supported, heard, and connected. This role serves as a trusted advocate and resource for residents, families, and responsible parties, helping coordinate services, address concerns, and enhance the overall resident experience throughout our community. Why Join Well Spring? * Mission-driven organization with a strong reputation for excellence * Opportunity to build meaningful relationships with residents and families * Collaborative, supportive leadership team * Beautiful campus environment * Competitive salary and comprehensive benefits package * Opportunity to make a lasting impact on residents' quality of life Position Summary The Director of Resident Relations serves as a primary liaison between residents, families, and Well Spring. This position supports residents through transitions, assists with problem resolution, coordinates resources, and partners with multiple departments to ensure residents receive the support they need to thrive.

Requirements

Experience working with older adults or in a senior living environment required
Bachelor's or Master's degree in Social Work preferred, but not required
Strong interpersonal, communication, and conflict-resolution skills
Ability to maintain confidentiality and handle sensitive situations with professionalism and compassion
Strong organizational and documentation skills
Proficiency with electronic record systems and Microsoft Office applications
Ability to work collaboratively across departments

Responsibilities

Develop strong relationships with residents and families while serving as an advocate for resident needs
Serve as a primary point of contact for resident concerns and facilitate resolutions
Assist residents and families through life transitions, including changes in health status, level of care, rehabilitation needs, and move-outs
Participate in resident assessments and care planning discussions
Support new residents during move-in and adjustment to community life
Collaborate with resident committees and serve as a liaison to the Resident Association
Connect residents and families with appropriate community resources and support services
Maintain documentation of resident interactions and follow-up activities
Participate in resident orientation programs and Resident Care Committee meetings
Support families during end-of-life transitions and coordinate memorial service communications
Collaborate with internal departments and external providers to support residents' social, emotional, spiritual, and healthcare needs
Assist with volunteer programs, resident communications, and special projects as needed