Director of Products & Engineering (CMH Health)

Milliman•Chicago, IL

About The Position

Milliman’s CMH Health practice is seeking a Director of Products and Engineering to create the Milliman Pharmacy Platform from concept through launch and scale. This builder-owner role sets the platform vision, works closely with pharmacists, actuaries, clients, and engineering leaders to determine what to build and integrate, and leads AI product engineers and feature owners. The director owns adoption, client impact, and sustainable business growth. The role defines target customer segments and the platform’s value proposition, develops a multi-year roadmap, and determines how existing Milliman pharmacy tools and data assets fit into the platform. It leads product discovery with internal consultants and design-partner clients, makes key architecture and platform trade-offs with engineering, incorporates AI capabilities, and ships an MVP before iterating on actual usage. The director builds and scales a cross-functional team, establishes operating and delivery standards, and develops future product and feature owners. The role is accountable for commercial results, including pricing and packaging, sales support, pilots, renewals, and expansion; it also develops executive relationships with clients and represents Milliman in the market. The director supports quality, risk management, privacy, HIPAA, AI governance, and secure development practices for the platform. The position is preferably based on-site in Milliman’s Chicago, Milwaukee, or Hartford office, though remote candidates will be considered. The expected application deadline is March 25, 2027. Candidates must be legally authorized to work in the United States without current or future immigration support or sponsorship from Milliman.

Requirements

Bachelor’s degree in Computer Science, Engineering, or a related field.
At least 7 years of relevant experience in product leadership, healthcare technology, pharmacy benefits, or healthcare consulting.
Experience taking at least one product or platform from concept to paying customers.
Fluency in pharmacy or pharmacy-benefit domains, including how PBMs, health plans, employers, and pharmacies make financial and business decisions.
Understanding of reimbursement (AWP, NADAC, and MAC), rebates, formularies, specialty drugs, and the current regulatory landscape.
Ability to discuss architecture, data models, integrations, and build-versus-buy decisions with engineers and explain them in business terms to executives.
Hands-on experience using generative AI and LLM tooling to build or ship products.
Experience managing a product P&L, budget, or revenue line, supporting sales, and growing client relationships.
Experience building and developing teams, delegating effectively, and coaching others into ownership roles.
Clear and compelling writing and speaking skills for both C-suite buyers and technical teams.
Legal authorization to work in the United States without the need for current or future immigration support or sponsorship from Milliman.

Nice To Haves

PharmD, actuarial credential (FSA/ASA), MBA, or similar advanced training.
Experience with drug and claims data sources such as Medi-Span, First Databank, NCPDP, or pharmacy claims, and with healthcare data standards.
Experience with Medicare Part D, Medicaid pharmacy, or commercial pharmacy benefit pricing and contracting.
Experience building multi-tenant SaaS on a major cloud platform; Azure is preferred.
Prior experience in a consulting firm or a hybrid consulting/product business.
Visible industry presence through publications, conference talks, or advisory roles.

Responsibilities

Define the platform’s vision, target customer segments, and value proposition.
Translate market pain points into a sequenced, multi-year product roadmap.
Decide how existing Milliman pharmacy tools and data assets will integrate with, merge into, or be replaced by the platform.
Lead product discovery with internal consultants and design-partner clients, validating problems before building solutions.
Make key platform and architecture trade-offs with engineering leaders, including data models, integrations, multi-tenancy, security, scalability, and cost.
Build AI capabilities into the product, including agents, retrieval over contracts and policy documents, natural-language analytics, and automated reasonability checks.
Ship an MVP quickly and iterate using real usage data.
Build and lead a cross-functional team of AI product engineers, feature owners, and technical program managers.
Develop product and feature owners, establish operating and delivery standards, and build a team capable of running the platform independently.
Own commercial results, including pricing and packaging, pipeline support, pilots, renewals, and expansion.
Serve as the senior product voice in sales conversations and explain product capabilities in terms of client return on investment.
Build and maintain executive-level relationships with anchor clients and co-create features with them where appropriate.
Set and enforce a high quality standard for client-facing outputs and support Milliman’s quality and risk management standards.
Support data privacy, HIPAA, AI governance, and secure development practices.
Represent and grow Milliman’s brand through speaking, writing, webinars, and industry networking.

Benefits

Medical, dental, and vision coverage for employees, dependents, and domestic partners.
Employee Assistance Program (EAP) offering confidential support for personal and work-related challenges.
401(k) plan with company matching and profit-sharing contributions.
Discretionary bonus program.
Flexible Spending Accounts for dependent care, transportation, and eligible medical expenses.
Paid Time Off accruing from the first day of work; full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO prorated.
At least 10 observed holidays per year.
Family building benefits, including adoption and fertility assistance.
Up to 11 weeks of paid parental leave for eligible employees.
Life insurance and AD&D premiums fully covered by Milliman.
Short-term and long-term disability coverage fully paid by Milliman.