Director of Products & Engineering (CMH Health)

Milliman•Brookfield, WI

14h•$165,100 - $313,145

About The Position

Milliman’s CMH Health practice is seeking a Director of Products and Engineering to create the Milliman Pharmacy Platform from 0 to 1 and scale it. This builder-owner role sets the platform’s vision, collaborates with pharmacists, actuaries, and other subject matter experts to determine what to build and integrate, and leads AI product engineers and feature owners. The role owns adoption, client impact, and the development of a sustainable, growing business. The Director defines the platform’s vision, target customer segments, and value proposition; creates a multi-year roadmap; and determines how Milliman’s pharmacy tools and data assets will fit into the platform. The role leads product discovery with internal consultants and design-partner clients, makes platform and architecture decisions with engineering leads, incorporates AI into the product, and ships and iterates on an MVP. The Director builds and develops a cross-functional team, sets operating rhythms and delivery standards, and develops product and feature owners who can run the platform. The role also owns commercial results, including pricing and packaging, pipeline support, pilots, renewals, and expansion; represents the product in sales conversations; and builds executive relationships with anchor clients. The role sets quality expectations for client-facing outputs and supports Milliman’s risk management standards, including data privacy and HIPAA, AI governance, and secure development. The Director also represents Milliman through speaking, writing, webinars, and industry networking. Candidates must be legally authorized to work in the United States without current or future immigration support or sponsorship from Milliman. The preferred work locations are Milliman’s Chicago, Milwaukee, or Hartford offices; remote candidates will also be considered. The expected application deadline is March 25, 2027.

Requirements

Bachelor’s degree in computer science, engineering, or a related field.
At least 7 years of relevant experience in product leadership, healthcare technology, pharmacy benefits, or healthcare consulting.
Experience taking at least one product or platform from concept to paying customers.
Pharmacy or pharmacy-benefit domain fluency, including how PBMs, health plans, employers, and pharmacies make financial and business decisions.
Knowledge of reimbursement (AWP, NADAC, MAC), rebates, formularies, specialty drugs, and the current regulatory landscape.
Platform and systems thinking, including the ability to discuss architecture, data models, integrations, and build-versus-buy decisions with engineers and explain them to executives in business terms.
Hands-on experience using generative AI and LLM tooling to build or ship products.
Commercial ownership, such as managing a product P&L, budget, or revenue line; supporting sales; and growing client relationships.
Experience building and developing teams, delegating, and coaching others into ownership roles.
Clear, compelling written and verbal communication with C-suite buyers and technical teams.
Legal authorization to work in the United States without current or future immigration support or sponsorship from Milliman.

Nice To Haves

PharmD, actuarial credential (FSA/ASA), MBA, or similar advanced training.
Experience with drug and claims data sources such as Medi-Span, First Databank, NCPDP, or pharmacy claims, and healthcare data standards.
Experience with Medicare Part D, Medicaid pharmacy, or commercial pharmacy benefit pricing and contracting.
Experience building multi-tenant SaaS on a major cloud platform; Azure is preferred.
Prior work in a consulting firm or a hybrid consulting/product business.
Visible industry presence through publications, conference talks, or advisory roles.

Responsibilities

Define the platform’s vision, target customer segments, and value proposition.
Translate market pain points into a sequenced, multi-year roadmap.
Decide how existing Milliman pharmacy tools and data assets will integrate with, merge into, or be replaced by the platform.
Lead product discovery with internal consultants and design-partner clients, validating problems before building solutions.
Make architecture and platform trade-offs with engineering leads, including data models, drug and claims integrations, multi-tenancy, security, scalability, and cost.
Build AI capabilities into the product, including agents, retrieval over contracts and policy documents, natural-language analytics, and automated reasonability checks.
Ship an MVP quickly and iterate using real usage data.
Build and lead a cross-functional team of AI product engineers, feature owners, and technical program managers.
Develop product and feature owners and build a team capable of operating the platform independently.
Set the platform’s operating rhythm, quality bar, and delivery standards.
Own commercial results, including pricing and packaging, pipeline support, pilots, renewals, and expansion.
Support sales conversations by explaining product capabilities and client ROI.
Build and maintain executive-level relationships with anchor clients and co-create features where appropriate.
Set and enforce quality expectations for client-facing outputs.
Support quality and risk management standards, including data privacy and HIPAA, AI governance, and secure development practices.
Represent Milliman in the market through speaking, writing, webinars, and industry networking.

Benefits

Medical, dental, and vision coverage for employees, dependents, and domestic partners.
Employee Assistance Program (EAP).
401(k) plan with company matching and profit-sharing contributions.
Discretionary bonus program.
Flexible Spending Accounts for dependent care, transportation, and eligible medical expenses.
Paid time off accruing from the first day of work; full-time employees accrue 15 days per year, with prorated accrual for employees working less than full-time.
A minimum of 10 observed holidays per year.
Adoption and fertility assistance.
Up to 11 weeks of paid parental leave for eligible employees.
Life insurance and AD&D, with premiums fully covered by Milliman.
Short-term and long-term disability, fully paid by Milliman.