Director of Product - Client Success

Gifthealth•Columbus, OH

About The Position

Gifthealth is seeking a Director of Product, Client Success to lead how the company launches and grows programs for its largest clients. The role owns the product, delivery, and team responsible for those programs, with accountability for meeting client launch dates and deliverables while ensuring client work supports the platform’s direction. It reports to the VP of Product and contributes to organizational alignment, operational excellence, and compliance standards. The Director leads the Client Success Product team, which manages program launches and continued program growth. They own each client program’s product direction end to end, partner with platform product and engineering, and manage limited resources against agreed client dates. The team includes mostly junior product managers focused on delivery and execution, along with a small number of senior product managers assigned to critical clients. The Director also represents product credibly in client conversations and makes clear, deliberate tradeoffs about scope, prioritization, and platform investment. The role calls for an outcome-oriented, high-agency product leader who can work through ambiguity, use AI in product work, manage scarce engineering capacity against fixed dates, and communicate decisions to clients and internal stakeholders. The Director coaches and develops the team, sets its operating rhythm and craft standards, aligns cross-functional partners, and uses metrics and analytics to assess whether programs achieve their intended outcomes. The job description identifies the schedule as full-time during standard business hours, with flexibility around client and launch schedules. Availability may be needed for client conversations, launch milestones, or escalations tied to committed dates. The work involves regular meetings with client success leads, platform product and engineering leads, clients, and the product management team. Location is not specified and is to be confirmed with the hiring manager. Salary is $142,000–$180,000.

Requirements

8+ years of experience in product.
Director-level experience leading a team and owning delivery against external commitments.
Demonstrated outcome orientation, with the ability to define intended change and assess whether it occurred.
High agency: takes ownership of finding answers and brings options when blocked.
Comfort working with ambiguity and moving quickly, choosing an appropriately lightweight approach to learning and decision-making.
AI-forward approach, seeking ways to use AI in research, synthesis, writing, analysis, and prototyping.
Experience managing scarce engineering capacity against fixed dates, making and communicating difficult prioritization decisions, and holding those decisions.
Experience balancing customer-specific work against shared platform work and explaining when to build for a customer versus the platform.
Ability to lead executive-level client conversations about product status and direction, push back respectfully, and ensure clients feel heard and informed.
Proven people leadership, including coaching and growing product managers, particularly early-career PMs; ability to hire well and let team members lead.
Ability to define metrics, interpret instrumentation, and determine whether a program is working.
Strong cross-functional partnership skills, especially with platform product and engineering.
Ability to work at a computer for extended periods.
Ability to communicate effectively verbally and in writing with clients, leadership, and cross-functional teams.
Ability to lead and facilitate client-facing meetings, including executive-level conversations.
Ability to manage and prioritize multiple concurrent programs and competing deadlines.

Nice To Haves

Experience in healthcare, healthtech, or pharma, ideally in a regulated environment.
Experience with enterprise or partner-driven programs such as patient support, hub services, or access programs.
Experience leading a team through scale or transition, including hiring, restructuring, or building a delivery model.
Hands-on experience with Linear.

Responsibilities

Own the product side of launching new client programs on committed dates, including scope, sequencing, risk, and decisions about necessary tradeoffs.
Own roadmaps for expanding and improving programs after launch, tied to outcomes valued by the client and Gifthealth.
Partner with platform product and engineering; assess platform capabilities and decide when client work should contribute to the platform, explaining the rationale and cost of tradeoffs.
Manage and prioritize limited capacity across programs against agreed dates; make and communicate in/out decisions and hold those decisions when stakeholders push back.
Lead product conversations with clients about product status, program status, and future direction; communicate yes, no, or not yet and explain why.
Coach, hire, and develop a team of mostly junior product managers; set product craft standards and operating rhythms, assign senior PM support to critical accounts, and enable team members to lead.
Align client success leads, engineering, design, and operations to ensure launches ship and stakeholders understand status.
Define program metrics, instrument them with analytics, and hold the team accountable for outcomes after launch.
Lead client-facing meetings, including executive-level conversations, and communicate effectively with clients, leadership, and cross-functional teams.
Manage and prioritize multiple concurrent programs and competing deadlines.