Director of Client Success

Enjoin • ,

1d • Remote

About The Position

The Director, Client Success owns a portfolio of hospital and health system accounts and is accountable for client health, retention, renewals, and expansion. As the primary executive relationship owner, strategic advisor, and escalation point, the Director builds partnerships with client leaders and aligns Enjoin’s pre-bill revenue integrity solutions with clients’ financial, compliance, and operational priorities.

The role leads strategic account planning, monthly operational reviews, and quarterly business reviews to demonstrate measurable value, monitor performance, and advance client goals. It also identifies and closes expansion opportunities, leads renewal strategy, and represents the client’s voice across Enjoin. The Director works with internal teams to support onboarding, effective service delivery, and timely resolution of client concerns.

This is a fully remote position with up to 25% travel. The work schedule is Monday through Friday during regular business hours. The employee must maintain a secure home workspace, reliable high-speed internet, and strict HIPAA compliance and confidentiality.

Requirements

• Bachelor’s degree in Business, Healthcare Administration, Communications, or a related field.
• Eight or more years of professional experience, including three to five years in client success, account management, or customer experience.
• Proven experience managing a portfolio of enterprise B2B or healthcare accounts and driving retention, satisfaction, and growth.
• Demonstrated ability to build relationships and communicate effectively with C-suite leaders.
• Demonstrated success owning expansion revenue, including identifying, developing, and closing upsell and cross-sell opportunities.
• Experience leading renewal strategy and partnering with Legal and Finance on contracts, SLAs, and negotiations.
• Strong analytical skills, including interpreting performance data, connecting findings to business outcomes, and developing presentations for executive audiences.
• Experience working with CRM platforms.
• Must maintain a secure home workspace and reliable high-speed internet connection.
• Must maintain strict HIPAA compliance and confidentiality.
• Demonstrate accountability, professionalism, and proactive communication.

Nice To Haves

• Deep experience in healthcare revenue cycle, such as mid-revenue cycle, CDI, coding, or denials management.

Responsibilities

• Manage assigned hospital and health system accounts, with accountability for client health, satisfaction, retention, and growth.
• Develop executive relationships with C-suite leaders and stakeholders across revenue cycle, finance, clinical documentation integrity, HIM/coding, and physician leadership.
• Understand client priorities and align Enjoin’s services with evolving financial, compliance, and operational needs.
• Maintain strategic account plans covering client goals, stakeholders, performance targets, risks, expansion opportunities, and renewal timelines.
• Conduct monthly operational reviews and quarterly business reviews, presenting performance, financial impact, partnership priorities, and action plans.
• Identify client risks, coordinate root-cause analysis and resolution, and keep clients informed through follow-through.
• Identify, develop, and close upsell and cross-sell opportunities that address client needs and grow account revenue.
• Plan renewals ahead of contract dates and partner with Commercial, Legal, and Finance on amendments, pricing, contract terms, and service-level agreements.
• Coordinate with Implementation on onboarding and operational handoffs, and collaborate with Operations, clinical and physician leadership, Analytics, Product, Sales, Finance, and Legal to support service delivery.
• Coordinate with Learning and Development to support client education and adoption of Enjoin’s services.
• Translate client feedback and emerging needs into actionable input for internal teams and executive leadership.
• Keep account information, expansion pipelines, and forecasts current in the CRM, and contribute to client success playbooks, reporting, and best practices.

Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) with company match.
• Generous paid time off plus eight paid holidays.
• 100% remote work environment with company-provided equipment.
• Professional development, leadership training, and internal growth opportunities.
• Recognition programs and performance-based rewards.
• Employee wellness resources and discount programs.
• A collaborative, people-first culture recognized as a Great Place to Work® for three consecutive years.

What This Job Offers

• Job Type: Full-time
• Career Level: Director