Client Success Director

Jorie AI•Oak Brook, IL

5d•Remote

About The Position

The Client Success Director serves as the primary strategic relationship owner for assigned healthcare clients following implementation. This role is responsible for driving client satisfaction, retention, growth, and adoption of Revenue Cycle Management (RCM) services and AI-powered solutions. As a trusted advisor, the Client Success Director partners with healthcare leaders to improve financial performance, optimize operations, and deliver measurable outcomes.

Requirements

8+ years of experience in healthcare revenue cycle management, healthcare consulting, client success, strategic account management, or related roles.
Experience working with hospitals, health systems, physician groups, ambulatory organizations, or RCM service providers.
Strong understanding of revenue cycle operations, including billing, coding, claims management, denials, reimbursement, accounts receivable, and revenue cycle analytics.
Proven success managing executive client relationships and strategic accounts.
Demonstrated experience driving revenue growth through account expansion, upselling, cross-selling, and consultative sales approaches.
Excellent communication, presentation, relationship-building, and problem-solving skills.
Must be legally authorized to work in the USA.
No Contractors, No C2C, No Visa Sponsorship

Nice To Haves

Experience with healthcare technology, automation platforms, AI-enabled solutions, or revenue cycle software preferred.

Responsibilities

Manage and grow strategic client relationships.
Identify and drive opportunities for account growth through upselling, cross-selling, service expansion, and adoption of additional solutions.
Lead executive business reviews and strategic planning discussions.
Serve as a trusted advisor on revenue cycle performance, operational efficiencies, and AI-enabled solutions.
Monitor client health, identify risks, and develop retention strategies.
Partner with clients to uncover new business opportunities and deliver measurable value that supports revenue growth and long-term partnership success.
Partner with Product, Operations, Sales, Marketing, and Onboarding teams to deliver exceptional client experiences.
Act as the voice of the client and provide feedback to support innovation and continuous improvement.
Track and report on key client success metrics, business outcomes, retention, and growth opportunities.