Director of Product Management, Music Experience & Hardware

TouchTunes

15d•$200,000 - $250,000•Hybrid

About The Position

TouchTunes is seeking a Director of Product Management to lead the strategy, roadmap, and evolution of its consumer music experience across its mobile app and fleet of 65,000 jukeboxes. The role owns how patrons discover, select, play, and pay for music in venues, as well as the hardware and software that support that experience. It is a player-coach position: the director will manage and grow a team of product managers and designers while remaining hands-on with the roadmap. Reporting to the SVP of Product, the director will align product strategy and execution with business goals and consumer and venue needs, partnering closely with Engineering, Program Management, Manufacturing, Sales, Marketing, and Finance. The role will build a high-performing product and design team focused on growing venues, players, and plays, and increasing monetization. The director will define a multi-year vision for music experiences across mobile and in-venue products, including new hardware, adjacent markets, new experiences, and revenue opportunities. They will use research, product analytics, experimentation, benchmarking, and feedback to set priorities and measure success; unify mobile, jukebox software, and hardware roadmaps; and communicate plans to executives and the wider organization. They will also integrate AI into the product lifecycle and coach the team to build AI into shipped products.

Requirements

10 or more years of product management experience in B2C products.
Five or more years leading teams of product managers and/or designers.
A track record of driving consumer-funnel growth across acquisition, onboarding, conversion, engagement, retention, and win-back in products with in-app purchases, subscriptions, or similar monetization models.
Strong analytical skills and hands-on experience with Mixpanel, Amplitude, or a comparable product analytics tool.
Ability to build a roadmap from data-driven insights.
Experience combining multiple roadmaps and programs into a unified strategy and presenting it confidently to executives.
Growth mindset and sound judgment, including the ability to identify, size, and scope product opportunities, form evidence-backed perspectives, and align stakeholders.
Collaborative and curious working style, with the ability to build partnerships and learn how different parts of the business work.
Lean product management approach focused on testing and learning while maintaining a view of longer-term opportunities.
Must be authorized to work in the United States.

Nice To Haves

Experience with hardware, connected-device, or public touchscreen products such as kiosks, including industrial design and manufacturing partnerships.
Experience partnering with marketing teams on lifecycle and loyalty programs to improve acquisition, retention, and customer lifetime value.
Love of music.

Responsibilities

Define and implement strategy for music discovery, selection, and playback across the mobile app and jukebox hardware and software.
Drive the consumer funnel from installation and sign-up through purchase and play, identifying opportunities to improve usage and conversion.
Own the end-to-end jukebox experience, from venue activation through a patron selecting and playing a song.
Develop a multi-year vision for adjacent markets, new in-venue experiences, and revenue streams, and make the business case for pursuing them.
Manage and grow a team of product managers and designers, establishing clear ownership and expectations.
Coach team members, support their professional growth, and establish a shared product development process.
Integrate AI into the product lifecycle and coach the team to incorporate AI into products.
Use analytics, A/B testing, benchmarking, feedback, and market research to prioritize the roadmap and tie decisions to business outcomes or customer happiness.
Define, monitor, and report key consumer and hardware metrics, including active jukeboxes, sign-ups, paid plays, plays per player, and credits per play.
Combine mobile, jukebox software, and hardware roadmaps into one plan, partnering with Engineering leadership on delivery and effort sizing.
Communicate product vision, roadmaps, and plans to executives and across the business, and represent the area in company-wide and leadership meetings.
Lead research into patron and venue needs and trends, including usability research, and translate findings into problems to solve.
Work with Sales and venue-facing teams to understand market potential, the competitive landscape, and venue needs.