Director of Product Management - Internal AI Tools

Best Buy • Richfield, MN

6d • Hybrid

About The Position

The Director of Product Management, Enterprise AI Tools will define and lead Best Buy’s employee AI product strategy, roadmap, adoption, governance, and value realization. The role owns the employee experience for secure, scalable access to Microsoft Copilot, Anthropic, OpenAI, and future enterprise AI platforms within the AI Transformation organization. Operating with significant autonomy, the director will lead strategy and execution across AI-enabled productivity, licensing, access, adoption, vendor roadmaps, governance, and value measurement. The role partners across AI Transformation, Enterprise Learning, Security, Legal, Privacy, Finance, Technology, and the business to deliver measurable employee and enterprise value.

This is a hybrid role requiring on-site work Monday through Thursday at Best Buy’s corporate office in Richfield, Minnesota, with virtual work from home or another non-Best Buy location on Friday.

Best Buy offers competitive pay, an employee discount, physical and mental well-being support, leaves of absence subject to eligibility, paid time off subject to employment circumstances, and incentive pay for certain eligible roles.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business, Engineering, Product Management, or a related field.
• 10+ years of product management experience leading complex technology products, platforms, or enterprise capabilities.
• 6+ years of people leadership or demonstrated leadership in highly matrixed organizations.
• Experience defining product vision, strategy, roadmaps, measurable outcomes, and enterprise adoption plans.
• Demonstrated ability to influence senior leaders and work across technology, business, legal, security, and operational functions.

Nice To Haves

• Experience with Microsoft Copilot, M365, OpenAI, Anthropic, generative AI, conversational AI, or agentic systems.
• Experience managing AI platform, SaaS, or technology vendor relationships.
• Knowledge of responsible AI, privacy, security, governance, licensing, and AI risk frameworks.
• Experience measuring adoption, productivity, and organizational impact in a large enterprise, digital, or retail environment.

Responsibilities

• Define and drive the enterprise AI tools strategy and roadmap, establishing a scalable portfolio across Copilot, Anthropic, OpenAI, enterprise agents, AI workspaces, and emerging technologies.
• Own end-to-end employee AI product experiences, defining product outcomes, roadmaps, experience standards, and priorities across productivity, collaboration, search, assistants, knowledge work, and workflow acceleration.
• Drive enterprise AI adoption and workforce enablement in partnership with Enterprise Learning and business teams to improve employee readiness, utilization, productivity, and sustained value.
• Lead AI product lifecycle and investment decisions, guiding build, buy, partner, and scale decisions while managing vendor capabilities, licensing, feature evaluations, and roadmap alignment.
• Establish enterprise product and Responsible AI standards, ensuring tools align with security, privacy, data, identity, architecture, compliance, governance, and responsible AI requirements.
• Measure and optimize business value using adoption, employee feedback, productivity, satisfaction, spend efficiency, and workforce impact to inform executive reporting, investment decisions, and continuous product improvement.

Benefits

• Competitive pay
• Generous employee discount
• Physical and mental well-being support
• Leaves of absence and potential pay sources, subject to eligibility
• Paid time off, subject to work location, employment status, salary or hourly status, and years of service
• Incentive pay for certain eligible roles

What This Job Offers

• Job Type: Full-time
• Career Level: Director