Director of Product Management - Internal AI Tools
About The Position
The Director of Product Management, Enterprise AI Tools will define and lead Best Buy’s employee AI product strategy, roadmap, adoption, governance, and value realization. The role owns the employee experience for secure, scalable access to Microsoft Copilot, Anthropic, OpenAI, and future enterprise AI platforms within the AI Transformation organization. With significant autonomy, this leader drives strategy and execution across AI-enabled productivity, licensing, access, adoption, vendor roadmaps, governance, and value measurement. The role partners with AI Transformation, Enterprise Learning, Security, Legal, Privacy, Finance, Technology, and business teams to deliver measurable employee and enterprise value. The position is hybrid. The employee is required to work onsite Monday through Thursday at Best Buy’s corporate office in Richfield, Minnesota, and may work virtually from home or another non-Best Buy location on Friday.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Business, Engineering, Product Management, or a related field.
- 10+ years of product management experience leading complex technology products, platforms, or enterprise capabilities.
- 6+ years of people leadership or demonstrated leadership in highly matrixed organizations.
- Experience defining product vision, strategy, roadmaps, measurable outcomes, and enterprise adoption plans.
- Demonstrated ability to influence senior leaders and work across technology, business, legal, security, and operational functions.
Nice To Haves
- Experience with Microsoft Copilot, M365, OpenAI, Anthropic, generative AI, conversational AI, or agentic systems.
- Experience managing AI platform, SaaS, or technology vendor relationships.
- Knowledge of responsible AI, privacy, security, governance, licensing, and AI risk frameworks.
- Experience measuring adoption, productivity, and organizational impact in a large enterprise, digital, or retail environment.
Responsibilities
- Define and drive the enterprise AI tools strategy and roadmap, establishing a scalable portfolio across Copilot, Anthropic, OpenAI, enterprise agents, AI workspaces, and emerging technologies.
- Own end-to-end employee AI product experiences, including product outcomes, roadmaps, experience standards, and priorities across productivity, collaboration, search, assistants, knowledge work, and workflow acceleration.
- Drive enterprise AI adoption and workforce enablement with Enterprise Learning and business teams to improve employee readiness, utilization, productivity, and sustained value.
- Lead AI product lifecycle and investment decisions, including build, buy, partner, and scale decisions; manage vendor capabilities, licensing, feature evaluations, and roadmap alignment.
- Establish enterprise product and Responsible AI standards, ensuring tools align with security, privacy, data, identity, architecture, compliance, governance, and responsible AI requirements.
- Measure and optimize business value using adoption, employee feedback, productivity, satisfaction, spend efficiency, and workforce impact to inform executive reporting, investment decisions, and continuous product improvement.
Benefits
- Competitive pay
- Generous employee discount
- Physical and mental well-being support
- Leave of absence options and potential pay sources, based on eligibility
- Paid time off for eligible full-time and part-time employees, subject to applicable factors
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What This Job Offers
Job Type
Full-time
Career Level
Director
