AI Engineer, Internal Tools

Figma•San Francisco, NY

About The Position

Figma’s Internal AI team, part of its Business Technology organization, helps employees across functions safely adopt AI and improve how they work. This role is a key member of the Applied AI Builds pillar, working directly with teams across Figma to identify valuable AI opportunities and take solutions from workflow discovery and rapid prototyping through evaluation, integration, and production operation. The AI Engineer will build production-ready agents, assistants, and workflow automations, and determine when AI is appropriate versus traditional rules-based software. The role also designs safe ways for AI systems to take actions across enterprise systems and collaborates with Platform & Tooling and Infrastructure teams to turn recurring patterns into reusable capabilities. The position may be based at a Figma US hub or remotely within the United States.

Requirements

At least 5 years of software engineering experience building production applications, integrations, backend systems, or AI-powered products.
Hands-on experience building applications with LLMs, agents, retrieval-augmented generation, function calling, schema-constrained outputs, or evaluation frameworks.
Experience taking an AI application or workflow beyond prototype stage and operating it in production.
Strong API, integration, and system design fundamentals, including experience connecting applications across multiple systems and data sources.
Strong engineering judgment about when to use AI and when a rules-based approach is more appropriate.
Experience designing reliable production systems with appropriate observability, failure handling, authentication, authorization, and security controls.
Experience working directly with non-engineering stakeholders to understand ambiguous business problems and translate them into technical solutions.
Ability to move quickly from discovery to prototype while understanding what is needed to productionize a solution safely and reliably.

Nice To Haves

Background building internal AI applications or working in Applied AI, Forward Deployed Engineering, or AI Solutions Engineering.
Experience with MCP, agent orchestration frameworks, and enterprise tool-calling patterns.
Knowledge of AWS Bedrock, AgentCore, OpenAI, Anthropic, or similar AI platforms.
Experience integrating enterprise systems such as Salesforce, Zendesk, Workday, NetSuite, Greenhouse, or Slack.
Knowledge of AI evaluations, observability, prompt/version management, and human-in-the-loop systems.
Experience implementing enterprise identity and access patterns such as Okta, SSO, OAuth, and secure service-to-service authentication within Security, Privacy, SOX/ITGC, or other enterprise governance requirements.

Responsibilities

Partner with teams across GTM, Finance, People, Legal, Support, and other business functions to understand workflows and identify high-value AI opportunities.
Design, build, and productionize AI agents, assistants, and workflow automations using LLMs, tool calling, RAG, structured outputs, agent frameworks, MCP, APIs, and enterprise data.
Integrate AI applications with enterprise systems and data sources across business functions and internal APIs.
Build evaluations and feedback loops to measure accuracy, reliability, and business impact before and after production release.
Design deterministic guardrails, human-in-the-loop controls, and approval patterns for workflows involving business-critical actions.
Build production-ready systems with observability, failure handling, security, authentication, authorization, and auditability.
Identify reusable patterns across AI projects and develop shared components and capabilities with Internal AI platform teams.
Help define Figma’s approach to Applied AI engineering and scale AI adoption across the company.

Benefits

Equity.
Health, dental, and vision coverage.
Retirement benefits with company contributions.
Parental leave and reproductive or family planning support.
Mental health and wellness benefits.
Paid time off, including employer-provided paid flexible PTO for eligible exempt employees, subject to manager approval.
Paid sick leave, holidays, and other leave benefits in compliance with applicable laws.
Company recharge days may be available.
Cell phone and home internet reimbursements may be available.
Lifestyle spending accounts may be available.
Annual bonus plan for eligible non-sales roles.