Director of Product Management - Customer Experience

The Coca-Cola Company • Atlanta, GA

1d • $217,400 - $245,300 • Hybrid

About The Position

The Coca-Cola Company is seeking a Director of Product Management - Customer Experience to lead teams responsible for products that support its foodservice and on-premise customers. These products aim to enhance customer interactions, from understanding business performance and accessing insights to managing equipment and resolving service needs. The role involves defining the long-term vision and strategy for improving the customer experience and helping customers grow their businesses. This position requires close collaboration with commercial, service, and operational leaders to identify key problems and lead product teams in delivering measurable outcomes. A significant aspect of the role is building the product organization by developing product managers and reinforcing the principles of empowered teams working together to solve complex challenges.

Requirements

• 10+ years of experience in product management with a track record of leading teams to deliver complex, high-impact products.
• Strong history of defining long-term product vision, shaping multi-year roadmaps, and influencing senior leadership.
• Exceptional product thinking grounded in user insight, data, and strategic prioritization.
• Ability to synthesize dynamic or ambiguous environments into clear, actionable direction.
• Comfort working with performance and operational metrics to guide focus and iteration.
• Excellent communication and storytelling skills across technical, operational, and executive audiences.
• Bachelor's degree required.
• Must be based in Atlanta, GA.
• Currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.

Nice To Haves

• Experience building or leading customer-facing digital platforms or products.
• Experience working with restaurant, retail, or distributed customer ecosystems.
• Experience helping teams adopt modern product management practices such as discovery, experimentation, and outcome-based goals.
• Interest in how emerging technologies, including AI, can improve customer experiences and workflows.
• Advanced degree in business, engineering, design, or related field preferred.

Responsibilities

• Define a clear long-term vision for how products can improve the customer experience with Coca-Cola.
• Identify the most important problems to solve for customers and the business.
• Establish outcome-focused goals that guide product teams and measure real impact.
• Shape product strategy and investment priorities in partnership with senior stakeholders across the organization.
• Lead multiple cross-functional product teams responsible for customer-facing experiences.
• Ensure teams stay closely connected to real customer workflows through field engagement, customer conversations, and data.
• Partner with engineering, design, and data leaders to build reliable, scalable products.
• Establish clear metrics to measure product adoption, engagement, operational improvement, and customer satisfaction.
• Help lead the shift from project-based delivery to empowered, outcome-driven product teams.
• Encourage teams to learn quickly through prototyping, experimentation, and customer feedback.
• Ensure product teams maintain direct access to customers and real-world workflows.
• Strengthen how teams work with stakeholders by focusing discussions on outcomes and impact.
• Develop and coach a team of product managers.
• Raise the standard of product thinking, customer understanding, and decision-making across teams.
• Foster a culture of curiosity, collaboration, and continuous improvement.

Benefits

• A full range of medical, financial, and/or other benefits, dependent on the position, is offered.
• Annual Incentive Reference Value Percentage: 50
• Long-term Incentive Reference Value Percentage: 20

What This Job Offers

• Job Type: Full-time
• Career Level: Director