Director of Product Experience

Fourth • Austin, TX

18h • Remote

About The Position

We are looking for a Director of Product Experience to define and build the end-to-end user journey across our Manager and Employee Apps — not just how they look, but how they think, feel and flow as a unified platform. This is a rare, genuinely cross-disciplinary role. It sits at the intersection of product strategy, UX/UI design and delivery. You will own the experience layer of Fourth's platform: the navigation, information architecture, interaction patterns and design system that make everything feel like one product. You will lead a multidisciplinary team: the UX/UI designers working across the experience layer report into you, alongside a dedicated Product Manager and a delivery squad of front-end and back-end engineers and QAs. This gives you the full capability to not just define the experience, but to build and ship it. This is not a governance or oversight role. You will be hands-on, accountable and decisive. Our platform is powerful but fragmented. Multiple products acquired over many years each have their own logic, their own patterns, and their own habits. Your job is not to wrap that complexity in a prettier skin. It is to remove it from the user's view entirely. The person who succeeds in this role will have done something like this before. They will have looked at a multi-product estate and felt the pull to just ship an interface layer — and resisted it. They will know that experience coherence is a structural and organizational problem as much as a design problem. And they will have the conviction and credibility to drive change across teams that do not directly report to them.

Requirements

• 8+ years in product, design, or experience roles
• Has owned and shipped end-to-end products, not just designed them
• Led multidisciplinary teams, including designers and PMs
• Operated in complex, multi-product or platform environments
• Held delivery accountability — you have shipped things on time
• B2B SaaS or enterprise software background preferred
• Hospitality or operational software a strong plus
• Thinks in workflows and user outcomes, not features or modules
• Strong design taste and high standards for interaction quality
• Commercially aware — balances craft with momentum and pragmatism
• Exceptional at influencing without authority across domain teams
• Comfortable in complexity — thrives in messy, high-stakes environments
• Clear, direct communicator who earns trust through quality of thinking
• Energized by bringing order to fragmented systems, not intimidated by it

Responsibilities

• Defining and building both apps from the ground up — strategy, roadmap, design and delivery
• The navigation architecture, information hierarchy and overall UX framework across both apps
• How underlying platform capabilities (scheduling, inventory, HR, payroll) are presented to users without exposing backend complexity
• The consistency and coherence of the experience — ensuring both apps feel like one platform regardless of which domain powers the feature underneath
• Ownership and governance of the Fourth design system — component library, interaction patterns, visual language, accessibility standards
• Ensuring every team building into the platform adheres to experience standards, not just brand guidelines
• Defining and enforcing the rules that make new features feel native rather than bolted on
• Partnering with domain product leads (WFM, Inventory, HR, Payroll) to define end-to-end workflows that span multiple systems
• Translating intent-based user journeys (e.g. cover an absence, approve a schedule, raise a purchase order) into coherent, low-friction experiences
• Acting as the arbiter of experience quality — challenging domain teams when feature delivery compromises overall coherence
• Leading a multidisciplinary team: UX/UI designers (who report into this role), a Product Manager, and a delivery squad of front-end and back-end engineers and QAs
• Creating a high-performance design and product culture — opinionated, user-obsessed, outcome-focused
• Growing individual capability while maintaining a clear, shared vision of what great looks like

Benefits

• Unlimited PTO!
• Medical, Dental, Vision Insurance!
• 401k Match!
• Parental Leave
• Laptop and equipment.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed