Associate Director of Product Management, Payments Experience

Best Buy • Richfield, MN

4d • Hybrid

About The Position

As the Associate Director of Product Management on the Payments Experience team, you will lead a team of high-performing Product Managers supporting Best Buy’s online and in-store payments experiences. In this role, you’ll translate company objectives into clear product direction, ensuring teams focus on solving meaningful customer problems—not just building features. You’ll shape product strategy, guide prioritization, and bring clarity to complex decisions, while mentoring your team to deliver impactful, data-informed solutions. This is a highly visible leadership role where you’ll influence how Best Buy continues to innovate and elevate the customer experience across payment journeys. This role is hybrid, which means you will work some days on site at a Best Buy location and some days virtually from home or another non-Best Buy location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring process. For this role, you must be located within a drivable distance to our office in Richfield, Minnesota.

Requirements

• 4 years of relevant Product Management Experience (Dev, UX, Strategy, etc.)
• 2 years of relevant experience in strategy creation, customer focused solutioning, cross-functional leadership, etc.
• 2 years of experience leading project execution through strategic direction, cross-functional influence, and/or direct people management
• Bachelor's or advanced degree in IT, Computer Science, Engineering, Business, Marketing or related field OR equivalent experience
• Strong communication and stakeholder management skills

Nice To Haves

• 8 years of relevant Product Management Experience
• 4 years of people management and team leadership experience
• Bachelor's or advanced degree in IT, Computer Science, Engineering, Business, Marketing, Communications or related field
• Experience in ecommerce and/or retail payments domains
• Proven experience leading ecommerce products at scale, with ownership over high-traffic, high-revenue customer journeys

Responsibilities

• Own and evolve product strategy aligned to company goals and customer needs
• Lead and develop product managers to strengthen execution and product thinking
• Translate strategy into clear, actionable roadmaps
• Partner with engineering and design to deliver high-quality outcomes
• Drive stakeholder alignment and communicate priorities, risks, and progress

Benefits

• Competitive pay
• Generous employee discount
• Physical and mental well-being support
• Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility.
• Intermittent or reduced-schedule leave is also available for certain medical or family care leaves.
• Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.
• Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager