Senior Director of Product Management – Developer Experience

FiservBerkeley Heights, NJ
$123,500 - $216,000

About The Position

We’re looking for a Senior Director of Product Management to lead and elevate our Developer Experience (DX) into a world‑class, AI‑powered platform that is a true differentiator for our brand. This leader will build on our existing Developer Studio and Test Studio and evolve them into a modern, intuitive, and engaging experience that serves developers and many other personas—from partners and solution engineers to product managers, marketers, and curious learners evaluating our platform for the first time. This is a highly visible, strategic role. You’ll define the vision, lead a team, influence across the organization, and work closely with executives to make DX a growth engine, adoption driver, and reputation builder.

Requirements

  • 10+ years of product management experience, including 5+ years leading teams.
  • Proven experience owning and scaling developer‑facing products such as developer portals, documentation, APIs, sandbox/test environments, or integration tooling.
  • A strong track record delivering modern, high‑quality product experiences that drive adoption and satisfaction.
  • Experience working cross‑functionally at scale and influencing without direct authority.
  • Excellent communication and storytelling skills; comfortable with executive‑level discussions.
  • Ability to operate in ambiguity, set direction, and make decisions with incomplete information.
  • Data‑driven mindset with experience defining metrics and measuring product impact.
  • Strong business acumen and a marketing lens for positioning and internal evangelism.

Nice To Haves

  • Experience building AI‑assisted developer experiences (e.g., guided onboarding, intelligent assistance, personalized learning).
  • Background in payments, fintech, platforms, or API‑first businesses.
  • Experience supporting or scaling a partner ecosystem.
  • Exposure to award‑winning or industry‑recognized digital product experiences.

Responsibilities

  • Own the end‑to‑end product vision and roadmap for our developer experience platform, including Developer Studio and Test Studio.
  • Transform functional tooling into a game‑changing, AI‑enabled experience that is helpful, intuitive, and delightful.
  • Design experiences for multiple personas, not just developers—external users, internal teams, and partners alike.
  • Establish cross‑organizational rigor to source authoritative content and translate it into clear, persona‑specific journeys.
  • Lead and grow a team of product managers, setting a high bar for product craft, execution, and outcomes.
  • Partner closely across the company—engineering, product, design, operations, support, sales, and marketing—to drive alignment and delivery.
  • Extend the DX platform to support a growing partner ecosystem, improving partner testing, documentation, and integration experiences.
  • Define and own success metrics (e.g., time‑to‑value, integration success, adoption, support deflection) and use data to guide decisions.
  • Evangelize the DX vision internally and externally; confidently present strategy and progress to senior leadership.

Benefits

  • annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards
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