Director of Pool and Beach Experience

Pyramid Global Hospitality•Rio Grande, PR

About The Position

The Director of Pool and Beach Experience provides strategic leadership and oversees the daily operation, service standards, financial performance, safety, maintenance coordination, and guest experience for the resort’s pool and beach operations. The role serves a large-scale Caribbean resort with 578 guest rooms, multiple food and beverage outlets, event venues, recreational facilities, and extensive guest amenities. This highly visible position oversees poolside and beach operations, including pool and beach food and beverage service, pool bars, cabanas and cabana packages in partnership with culinary, activities and programming, Kids Club activities, towel and retail huts, premium guest experiences, maintenance coordination with support departments, and the Pool & Beach Ambassador team. The director is responsible for creating a vibrant, authentic, safe, well-maintained, and seamless Caribbean resort experience while driving service quality, operational consistency, revenue, team development, interdepartmental coordination, marketing and social media engagement, and compliance with resort, brand, health, safety, sanitation, and local regulatory standards.

Requirements

8+ years of leadership experience in luxury resort, hospitality, recreation, or food and beverage operations.
Experience managing pool, beach, or resort operations in a high-volume environment.
Proven ability to lead large teams and oversee multiple operational areas.
Strong knowledge of food and beverage operations, budgets, labor management, and revenue performance.
Strong leadership, communication, and guest service skills.
Financial management experience, including budgeting, forecasting, and cost control.
Bilingual.
CPR/First Aid certification or ability to obtain additional required certifications.

Nice To Haves

Bachelor’s degree in hospitality, business, or a related field preferred.
Experience creating guest activities, entertainment, recreation, or family programming preferred.

Responsibilities

Direct pool, beach, cabana, daybed, recreation, and guest-facing outdoor operations.
Ensure high standards of guest service, cleanliness, safety, maintenance, and presentation across pool and beach facilities.
Drive revenue through premium guest experiences, cabana and daybed rentals, food and beverage offerings, activities, retail operations, and special events.
Lead programming such as family activities, Kids Club experiences, wellness offerings, cultural events, entertainment, and seasonal activations.
Partner with Food & Beverage, Marketing, Events, Spa, Guest Services, and other departments to create seamless guest experiences.
Oversee marketing and promotional initiatives to increase guest participation, resort engagement, and ancillary revenue.
Recruit, develop, and inspire a high-performing team, promoting hospitality, accountability, teamwork, and service excellence.
Manage departmental budgets, labor planning, operating expenses, forecasting, and financial performance.
Monitor guest satisfaction, identify improvement opportunities, and lead service recovery efforts.
Ensure compliance with safety, health, sanitation, environmental, and regulatory standards, with attention to guest and team member well-being.
Maintain a visible presence throughout the resort, build guest connections, and create memorable vacation experiences.
Oversee pool and beach food and beverage service, pool bars, cabanas and cabana packages, activities and programming, Kids Club activities, towel and retail huts, premium guest experiences, maintenance coordination, and the Pool & Beach Ambassador team.