Director of Pool and Beach Experience

Pyramid Global Hospitality•Puerto Rico, TX

10d•Onsite

About The Position

The Director of Pool and Beach Experience is responsible for the strategic leadership, daily operation, service standards, financial performance, safety, maintenance coordination, and overall guest experience of the resort’s pool and beach operations within a large-scale Caribbean resort featuring 578 guest rooms, multiple food and beverage outlets, event venues, recreational facilities, and extensive guest amenities. This highly visible leadership position oversees all poolside and beach operations, including pool and beach food and beverage service, pool bars, cabanas and cabana packaging in partnership with culinary, activities and programming, Kids Club activities, towel and retail huts, premium guest experiences, overall pool and beach maintenance in tandem with support departments, and the Pool & Beach Ambassador team, including servers, bartenders, attendants, and other guest-facing colleagues. The Director of Pool and Beach Experience will create a vibrant, engaging, authentic, safe, well-maintained, and seamless Caribbean resort experience while ensuring exceptional service, operational consistency, revenue generation, team development, interdepartmental coordination, marketing and social media engagement, and adherence to all resort, brand, health, safety, sanitation, and local regulatory standards.

Requirements

8+ years of leadership experience in luxury resort, hospitality, recreation, or food & beverage operations.
Bilingual.
Experience managing pool, beach, or resort operations in a high-volume environment.
Proven ability to lead large teams and oversee multiple operational areas.
Strong knowledge of food & beverage operations, budgets, labor management, and revenue performance.
Strong leadership, communication, and guest service skills.
Financial management experience, including budgeting, forecasting, and cost control.
CPR/First Aid certification or ability to obtain additional required certifications.

Nice To Haves

Bachelor’s degree in hospitality, Business, or a related field preferred.
Experience creating guest activities, entertainment, recreation, or family programming preferred.

Responsibilities

Direct all pool, beach, cabana, daybed, recreation, and guest-facing outdoor operations to deliver an exceptional resort experience.
Ensure the highest standards of guest service, cleanliness, safety, maintenance, and presentation throughout all pool and beach facilities.
Drive revenue growth through premium guest experiences, cabana and daybed rentals, food and beverage offerings, activities, retail operations, and special events.
Lead resort programming, including family activities, Kids Club experiences, wellness offerings, cultural events, entertainment, and seasonal activations.
Partner with Food & Beverage, Marketing, Events, Spa, Guest Services, and other departments to create seamless and engaging guest experiences.
Oversee marketing and promotional initiatives that increase guest participation, resort engagement, and ancillary revenue opportunities.
Recruit, develop, and inspire a high-performing team, fostering a culture of hospitality, accountability, teamwork, and service excellence.
Manage departmental budgets, labor planning, operational expenses, forecasting, and financial performance to achieve business objectives.
Monitor guest satisfaction, identify opportunities for continuous improvement, and lead effective service recovery efforts.
Ensure compliance with all safety, health, sanitation, environmental, and regulatory standards while maintaining a strong focus on guest and team member well-being.
Serve as a visible leader throughout the resort, building meaningful guest connections and creating memorable vacation experiences.
This role is instrumental in shaping the resort's outdoor lifestyle experience while driving guest satisfaction, operational efficiency, team engagement, and overall business performance.