director, planning and business operations - Global Design and Innovation

Starbucks•Seattle, WA

2d•Onsite

About The Position

The Director of Planning and Business Operations for Global Design and Innovation is a strategic, collaborative leader who enables high-performing cross-functional teams and supports senior leaders across Coffeehouse Development, Design and Innovation, International, and the enterprise. The role oversees business operations for Global Design and Innovation and strengthens global design integration by shaping the global design system and governance. The position leads annual and long-range business planning, connecting strategic, operational, financial, and resource priorities. It partners with Finance and Human Resources to develop organizational, talent, and financial strategies, and leads the function’s operating rhythm, performance management, communications, and leadership forums. The role also advances global design integration and governance, supports collaboration and knowledge sharing across markets, and represents Global Design and Innovation in enterprise planning systems and business operations networks.

Requirements

5+ years of experience in the listed areas.
Excellent, succinct communication skills, including developing presentation materials for large organizations and senior leadership teams.
Strong program and project management proficiency and ability to stay organized across competing priorities.
Analytical skills and ability to interpret large, complex data sets, identify key themes, and develop informed recommendations for senior leaders.
Ability to work collaboratively in ambiguous environments and change course quickly and decisively as situations require.
Strong meeting management and facilitation skills using hybrid work tools, with the ability to adapt style to different audiences and mediums to achieve desired outcomes.
Cross-functional leadership experience in large, matrixed organizations, including the ability to influence and drive change across organizational boundaries.
Experience collaborating and partnering with global teams to deliver unified results.
Passion for people and a desire to help partners and the organization thrive.
Ability to lead and leverage organizational resources to deliver results through influence and process.

Responsibilities

Lead annual and long-range business planning for Global Design and Innovation in partnership with Coffeehouse Development, Coffeehouse Excellence, International, and enterprise leaders, integrating strategic, operational, financial, and resource priorities.
Partner with Finance and Human Resources to shape organizational, talent, and financial strategies; deliver cost analysis and reporting; and strengthen the partner experience.
Lead the Global Design and Innovation leadership team's business rhythm and performance-management approach, aligning priorities, business reviews, decision forums, metrics, and reporting with enterprise operating cadences.
Enable the design and innovation SVP and extended leadership team through strategic communications, meeting preparation, leadership forums, director-level and town hall experiences, quarterly onsite and offsite sessions, and other collaboration and leadership-effectiveness opportunities.
Advance global design integration through design system strategy and governance; coordinate design reviews and approvals; manage Global Coffeehouse Design Code and catalog governance; and oversee design code audits, directives, and communications.
Create alignment and knowledge sharing across global markets through the Global Design Leadership Summit, global monthly roundtables, international quarterly design reviews, and ongoing support and advocacy for regional design teams.
Serve as the Global Design and Innovation lead for enterprise planning systems and tools, represent the function within the business operations network, reinforce its vision and strategy across the enterprise, and lead other strategic priorities defined by the leadership team.

Benefits

Medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits.
Short-term and long-term disability.
Paid parental leave and family expansion reimbursement.
Paid vacation from date of hire and sick time accrued at 1 hour for every 25 hours worked.
Eight paid holidays and two personal days per year.
Eligible participation in a 401(k) retirement plan with employer match.
Discounted company stock program (S.I.P.) and Starbucks equity program (Bean Stock).
Incentivized emergency savings and financial well-being tools.
100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan.
Student loan management resources and access to other educational opportunities.
Backup care and DACA reimbursement.