Director of Physical Security

Triumph•San Francisco, CA

12d•Onsite

About The Position

The Director of Physical Security owns Triumph’s physical security program for its growing warehouse network and other sites. The role is hands-on: identifying and prioritizing risk, designing and implementing controls, investigating incidents, and measuring whether the program reduces loss without imposing undue process. The position is based onsite at the company’s new East Bay warehouse and is not remote-eligible. It includes up to 20% travel to San Francisco headquarters, occasional East Coast and international travel, and participation in a shared on-call escalation rotation that may require evening, weekend, or holiday availability and onsite response. The director is responsible for warehouse security from site design through construction, commissioning, and ongoing testing. This includes threat assessments; technical design standards; access control, surveillance, perimeter protection, intrusion monitoring, and emergency response; vendor and integrator oversight; and verification of controls through inspections, red-team exercises, incident reviews, and commissioning. The role also leads internal and external shrink reduction, investigations, guard force operations, employee and contractor lifecycle security, training, business continuity, crisis response, executive protection, and security due diligence for real estate and M&A. The role integrates physical and information security, partners with Operations, Accounting, HR, Legal, People, and leadership, and leads a team of employees and contractors across Bay Area sites. It owns the security budget and reports on outcomes such as shrink and recovery, incident rates and severity, alarm resolution, drill and audit performance, guard-post compliance, and program cost relative to risk reduced.

Requirements

10+ years of corporate or enterprise physical security experience, including 5+ years leading at director level or above.
Hands-on internal investigations experience, including interviewing, evidence handling, and working cases with HR and Legal to a defensible standard.
Experience building security into employee and contractor lifecycles, including screening standards, HR-system-tied access provisioning, and effective offboarding, in partnership with People and Legal.
Experience building and leading teams with varied skillsets, backgrounds, and personality types.
Experience scaling security programs across offices and warehouses.
Hands-on experience taking a warehouse or high-value facility from design through construction and commissioning, including writing specifications, reviewing integrator pricing, and walking the punch list.
Experience writing technical design standards, post orders, and runbooks that vendors and guards can execute correctly without direct supervision.
Expertise in physical access systems, surveillance design, executive protection, investigations, and vendor oversight.
Strong risk-management background, including assessments, business continuity, and emergency response.
Excellent written and verbal communication skills, including the ability to align security strategy with executives and defend recommendations.
Based within commuting distance of the East Bay warehouse and able to work onsite there.
Able to travel up to 20% to San Francisco headquarters, with occasional East Coast and international travel as needed.
Able to participate in a shared on-call escalation rotation, including evenings, weekends, and holidays when on call, and respond onsite when required.

Nice To Haves

Established working relationships with law enforcement and experience taking cases through to prosecution.
Demonstrated internal and external shrink reduction with measurable results and the ability to explain the loss, actions taken, and outcome.
Experience in financial services, gaming, collectibles, or another high-value-asset industry.
Regulatory exposure to SOX, FFIEC, FINRA, GDPR, or CCPA.

Responsibilities

Identify, quantify, and prioritize physical risks across EH&S, guard force operations, protective intelligence, business continuity and disaster recovery, duty of care, loss prevention, executive protection, background screening, M&A due diligence, high-value targets, and workplace violence; develop, implement, and train staff on policies addressing priority risks.
Maintain threat assessments for warehouses and re-test controls through inspections, red-team exercises, and incident reviews; use findings to change designs and procedures.
Assess the new warehouse against its design, test doors, cameras, and alarms, address gaps, and develop options and a transition path to monitoring as a service.
Lead security reviews for future sites; write vendor-independent design specifications for access control, door electrification, cameras, high-value storage, docks, server rooms, and monitoring; review integrator scopes and pricing; oversee construction; and personally commission security points before inventory arrives.
Own loss across warehouse, retail, and in-transit inventory; build case files, conduct investigations, work with law enforcement, prosecutors, and organized retail crime task forces, deploy deterrence, detection, and recovery strategies, and report their dollar impact.
Develop internal shrink controls, including segregation of duties, dual custody and audited handling of graded assets, cycle counts, variance analysis, exception reporting that connects WMS and access-control data, and camera coverage at inventory handoff points.
Conduct defensible internal investigations, including interviews, chain of custody, and documented findings, in partnership with Accounting, HR, and Legal; establish escalation paths to prosecution or civil recovery and distinguish theft from process loss and mis-shipments.
Own physical security across employee and contractor screening, onboarding, day-to-day access, visitor and delivery management, duty of care, reporting, and offboarding.
Set risk-tiered background screening standards and adjudication criteria; tie badge issuance and access provisioning to authoritative identity and HR systems; coordinate badge, key, and asset recovery with system deprovisioning; and plan threat assessments for involuntary terminations with HR and Legal.
Design, deploy, and continuously improve access control, surveillance, perimeter protection, and emergency response at existing and new sites; validate results through inspection and testing.
Write tiered technical design standards covering storage construction, door hardware, access control, camera coverage, intrusion and monitoring, and network requirements; establish these as minimum requirements with integrators.
Build and deliver training in traveler safety, duress protocols, workplace violence prevention, active shooter response, incident reporting, and general security awareness; run drills and tabletops, measure performance, and address identified gaps.
Develop operations standards with Operations for zoning, visitors and contractors, receiving, high-value product custody, keys and credentials, floor rules, ingress and egress, and incident and emergency response.
Write and maintain runbooks for recurring floor operations, including deliveries, opening and closing, device handling, visitor escort, and escalation.
Run guard force operations, including post orders, coverage models, escalation paths, shift handoffs, performance standards, training, and contract requirements; hold providers accountable and replace underperformers.
Share the on-call escalation rotation with the Head of Security; respond to escalated alarms, access failures, suspected theft or tampering, threats, and site emergencies remotely or onsite as required; document outcomes and turn recurring escalations into program fixes.
Select and manage integrators, guard services, and SaaS vendors; run RFPs, negotiate SLAs, review performance, and terminate underperforming vendors; assume day-to-day management of current integrator and guard-services vendors.
Integrate physical and information security through shared incident response, badge-to-identity lifecycle integration with IAM, and a unified investigation process.
Make risk-based recommendations to leadership that state costs, residual risk, and a clear position; maintain compliance with local regulations and insurance requirements.
Develop and test business continuity and crisis response plans, conduct exercises, publish after-action reports, close gaps, and re-test.
Hire, mentor, and lead employees and contractors across Bay Area sites.
Lead security due diligence for new real estate and M&A transactions, and plan and execute executive protection.
Own the security budget and report outcome-based metrics, including shrink and recovery, incident rate and severity, physical alarm resolution time, drill and audit performance, post compliance, and program cost against risk reduced.