Director of Security

Castle Group • Davie, FL

5d

About The Position

The Director of Security implements and oversees safety measures to protect teammates, visitors, and assets while ensuring compliance with regulations and industry best practices. The role leads the development and execution of strategies, policies, and procedures to mitigate risks and foster a secure environment. The Director provides service consistent with Castle Group’s values, mission, and Castle Royal Service standards.

The position manages daily security operations and security personnel, develops and enforces procedures, maintains relationships with community stakeholders and law enforcement, monitors budgets and equipment, investigates incidents, and recommends security improvements. It also provides on-site support for community needs and events, assists with hurricane preparation, and may require availability around the clock for emergencies.

The Director directly manages a team of two or more and carries out supervisory responsibilities under Castle’s policies and applicable laws. Duties include interviewing, hiring, training, developing and mentoring employees; assigning and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.

Requirements

• High school diploma or equivalency.
• Security Officer D license from the State of Florida.
• Valid Florida driver’s license and a driving record in good standing.
• 5+ years as a Security supervisor or in a similar position.
• Prior experience managing and leading a team.
• Strong customer service, communication, and interpersonal skills to build effective customer-focused relationships with all levels within the organization.
• Ability to work under tight deadlines and use time effectively based on key priorities.
• Intermediate command of computer hardware and software, specifically Microsoft Office Suite.
• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict-resolution skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Basic financial acumen to manage inventory and budget limits.
• Ability to prioritize tasks and delegate when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Ability to communicate, receive, and exchange ideas and information through spoken and written language.
• Ability to work under pressure, maintain composure, and use good judgment during emergency, difficult, and stressful situations.
• Ability to lift 30 lbs. following appropriate safety procedures.
• Ability to stand upright for long periods, crawl in small and tight spaces, work in varying environmental conditions, walk and climb stairs, stoop and bend, handle and grasp objects and equipment, reach with hands and arms, and repeat motions with wrists, hands, and fingers.
• Ability to navigate property and buildings quickly and easily, detect auditory and visual emergency alarms, and hear, understand, and respond appropriately to verbal requests in person and over the telephone.
• Ability to work outdoors in all seasons and to climb ladders and work at heights above ground level.
• Visual ability correctable to 20/20.
• Ability to respond verbally in an understandable, professional manner in person and over the telephone.
• On call 24/7 and accessible especially evenings and weekends for emergencies.
• Ability to work extended hours and weekends if needed.

Nice To Haves

• Active CPR and AED Certification.
• Multilanguage fluency.
• Ability to travel for off-site trainings.

Responsibilities

• Manage day-to-day security operations and conduct regular security inspections.
• Oversee daily operations of security guard teammates, including scheduling, reviewing and approving payroll, and assigning duties.
• Serve as a liaison between security and management, maintain positive community relations and transparency, and brief the security team on community issues.
• Create Standard Operating Procedures (Post Orders), including emergency procedures, and manage and train security guards to ensure they follow protocols and procedures.
• Assist security guards during peak traffic periods and work open shifts, including weekends, as needed.
• Establish relationships with law enforcement and key personnel.
• Review, monitor, and adhere to the departmental budget, making recommendations to the Property Manager as needed.
• Compile comprehensive security and incident reports, including pictures and necessary documentation, to inform management and support follow-up.
• Attend Board meetings as needed to provide updates and review security reports.
• Assist with hurricane preparation before, during, and after a storm.
• Present security improvement ideas, including new technology, that could benefit the community.
• Operate and review security cameras and CCTV.
• Investigate security threats or breaches, report concerns to the Property Manager, and provide actionable recommendations.
• Follow up on escalated resident issues by returning emails and phone calls.
• Regularly monitor and inspect security equipment, including gates, the security system, and patrol vehicle.
• Provide on-site assistance with community events as needed.
• Ensure direct reports complete all required in-person and online training.
• Carry out supervisory responsibilities in accordance with Castle’s policies and applicable laws, including interviewing, hiring, training, developing and mentoring employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
• Perform other duties and responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED