Director of Personal Care Services

AccentCare, Inc. • Austin, TX

9d • Onsite

About The Position

The Director of Personal Care Services will lead and manage all branch operations to achieve service, quality, and financial goals. This role involves overseeing branch performance, including budgeting, revenue growth, expense management, payroll, billing, and financial reporting. The Director will ensure exceptional client satisfaction and maintain strong relationships with referral sources and community partners. Key responsibilities include recruiting, hiring, developing, and leading office and caregiving staff, as well as managing staffing, scheduling, compliance, risk management, and human resources activities. The position requires maintaining high standards of care and ensuring adherence to company policies and regulatory requirements. Additionally, the Director will lead quality improvement initiatives, facilitate branch performance and compliance meetings, support business development efforts, and partner with sales teams to grow referral relationships. The role also involves developing and implementing programs to meet client and referral partner needs, and fostering a positive team culture to drive employee engagement and accountability.

Requirements

• High School Diploma required
• Two years of branch or department supervisory experience required
• Valid Driver’s License

Nice To Haves

• Bachelor’s Degree preferred
• One or more years of Business Development experience preferred
• Home Care or Staffing Experience preferred

Responsibilities

• Lead and manage all branch operations to achieve service, quality, and financial goals.
• Oversee branch performance, including budgeting, revenue growth, expense management, payroll, billing, and financial reporting.
• Ensure exceptional client satisfaction and maintain strong relationships with referral sources and community partners.
• Recruit, hire, develop, and lead office and caregiving staff.
• Manage staffing, scheduling, compliance, risk management, and human resources activities.
• Maintain high standards of care and ensure adherence to company policies and regulatory requirements.
• Lead quality improvement initiatives and facilitate branch performance and compliance meetings.
• Support business development efforts and partner with sales teams to grow referral relationships.
• Develop and implement programs that meet the needs of clients and referral partners.
• Foster a positive team culture and drive employee engagement and accountability.

Benefits

• Medical, dental and vision coverage
• Paid time off and paid holidays
• Professional development opportunities
• Company-matching 401(k)
• Flexible spending and health savings accounts
• Wellness offers such as an employee assistance program, pet insurance and access to Calm, a meditation, sleep and relaxation app
• Programs to celebrate achievements, milestones and fellow employees
• Company store credit for your first AccentCare-branded scrubs for patient-facing employees

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED