Director of Personal Trust Services

Capital First Trust Company•Milwaukee, WI

About The Position

The Director of Personal Trust Services reports to the Chief Fiduciary Officer and serves as a manager and member of Capital First Trust Company's leadership team. The Director develops team members, implements sustainable practices, and supports revenue growth and a strong reputation. This self-motivated leader models the Company's values and mission while advancing its reputation as a highly skilled and ethical professional fiduciary.

Requirements

Must have experience in the administration of Settlement, Directed Trusts and/or Wealth Management Accounts.
Extensive knowledge of Settlement Trust negotiation and funding, trust planning techniques, familiarity with most estate planning techniques, personal tax and financial planning.
Will be qualified with a Bachelor's degree, ten years of experience in trust administration, five years in management and the ability to travel on an as-needed basis.
Should be able to conceptualize solutions, promote alternatives, define objectives, assess probabilities, develop complex strategies, identify inconsistencies and manage through organizational and process changes.
Leadership
Communication
Computer/Technical
Organization
Judgment/Risk

Responsibilities

Carefully manages assigned Trust Officers and Assistant Trust Officers to ensure that expert and professional service is provided to trust clients. Sets and maintains client service levels.
Ensures that each fiduciary appointment is administered according to the trust agreement and in compliance with all Company policies and procedures, applicable state and federal laws and regulations.
Assists in the new business development process by responding to inquiries from financial consultants, third party contacts, and private individuals regarding both current and future trust prospects. Aids New Business Officers and Case Management Officers by participating in prospecting exercises, prospect meetings and other activities as needed.
Administers a select group of trust accounts.
May serve as, or substitute for, the Chair of the Trust Committee or serve as a Chair for a Sub-Committee. Responsibilities may include leading or supporting a discussion on new trust acceptance recommendations, discretionary distributions or purchases, and/or ongoing administrative practices.
Facilitates the transition of new trust accounts from the Case Management Group to the assigned Trust Officer.
Oversees the receipt of tax documents, coordinates preparation of trust tax returns, and ensures timely delivery of trust tax letters to clients and accountants.
Confirms annual administrative reviews are completed on time for all open trust accounts.
Oversees preparation of required court accountings.
Support audit-related data and information collection.
Monitors client complaints and the Watch List to help resolve issues.
Participates in other tasks or special projects as assigned.
Recruits and develops talented individuals needed to meet the Company's business goals.
Manages assigned personnel in all facets of their employment. Makes client account assignments, sets workload levels and performance standards and tasks employees with other responsibilities as necessary.
Ensures that Trust Officers and Trust Administrators receive the appropriate training. Coaches, trains and inspires employees thereby continually enhancing employee's skills and building a pipeline of candidates for promotion.
Sets professional performance and growth goals for each employee on an individual basis. Allocates decision making authority and empowers employees so that the business goals of the Company are efficiently and professionally achieved. Ensures completion of realistic, constructive annual performance reviews for all employees on the assigned Personal Trust Services team.
Manages work schedules, approves Paid Time Off and works with the Human Resources Manager to promote a professional, healthy and pleasant work environment.
Counsels employees whose performance does not meet standards or behavior violates the Company's Employee Handbook. In collaboration with Senior Management and Human Resources engages in performance planning exercises, issues verbal or written warnings or terminates unsuccessful employees.