Director of People Experience

Well Enterprises•Chicago, IL

2d•Hybrid

About The Position

Wells Enterprises, a Ferrero company, is one of the largest ice cream manufacturers in the United States. As part of the Ferrero Group, Wells combines its strong U.S. heritage with Ferrero’s global standards of excellence, offering a unique opportunity to grow within a dynamic, values-driven, and international environment. At Wells, our people—and their experience—sit at the heart of our ambition. The Head of People Experience is responsible for designing, building, developing, and delivering a People Experience function that will inspire, inform, and equip our teams to thrive while advancing Ferrero’s global objectives across Wells. This is a hands-on, highly visible role for a builder who can turn strategy into simple, engaging experiences on a scale.

Requirements

10+ years in Employee Experience, Internal Communications, or related P&O/HR roles within complex, multi-site organizations.
Proven change management capability and the ability to translate strategy into simple, scalable experiences.
Demonstrated success managing multi-channel internal communications and agency partners.
Experience with engagement surveys (design, execution, analytics, action planning).
Fluency with digital workplace platforms; comfort with data, KPIs, and dashboards.
Strength in DEI, wellbeing, and compliance communications.
Executive presence, excellent writing/storytelling, and strong project leadership across functions and levels.

Responsibilities

Implement the Group People Experience plan locally and translate it into clear, practical initiatives.
Ensure all communication methods reflect organizational priorities and local needs.
Own and execute the annual internal communications plan and manage all local channels.
Partner on corporate content that enables business goals; ensure initiatives and projects are communicated effectively to employees and stakeholders.
Manage local creative and production partners (e.g., videos, brochures, posters, roll-ups).
Support crisis communications at the local level with speed, clarity, and empathy.
Drive adoption of the digital workplace to create a single, intuitive point of access to content, documents, and applications.
Lead local execution of the engagement survey and results analysis.
Coordinate cross-functional action plans; project-manage and monitor follow-through.
Involve employees in follow-up activities that build commitment and momentum for change.
Champion continuous improvement in our communication strategy; promote a strong compliance culture (e.g., Code of Ethics, Integrity Helpline).
Plan and deliver impactful internal events that strengthen culture and connection, aligned to Group guidelines.
Support the implementation of the Group DEI vision and strategy; foster a culture where every employee feels welcomed, valued, and able to grow.
Ensure Talent & Diversity objectives are embedded across geographies; monitor and report progress against KPIs.
Help create a healthy, positive workplace; anticipate and address well-being needs.
Ensure the Wellbeing framework is implemented within the broader P&O strategy and aligned with People Experience priorities; monitor progress.
Oversee local implementation of sustainability topics and embed them into communications and moments that matter.