Director of People, Culture & Experience
About The Position
At Tri-County Community Action Agency, we believe our employees are our greatest asset. For more than 60 years, we have worked to eliminate the violence of poverty through advocacy, empowerment, and self-sufficiency. We are seeking an innovative and people-focused leader to help us create an exceptional employee experience while supporting our mission-driven work across housing, Head Start, domestic violence services, youth and family services, weatherization, and community development programs. This is not a traditional Human Resources position. We are looking for a strategic leader who understands that compliance matters, but culture matters too. Someone who can build systems that support accountability while creating an environment where employees feel welcomed, valued, developed, and inspired to do their best work. The Director of People, Culture & Experience serves as the agency's senior leader for workforce strategy, organizational culture, talent acquisition, employee engagement, leadership development, and human resources operations. This position oversees the entire employee lifecycle—from recruitment and onboarding to professional development, employee engagement, performance management, and offboarding—while ensuring compliance with employment laws, Head Start regulations, licensing requirements, and grant-funded program standards.
Requirements
- Bachelor's Degree in Human Resources, Organizational Development, Business Administration, Public Administration, or related field.
- Five or more years of progressive Human Resources or People Operations leadership experience.
- Strong employee relations, talent management, and leadership development experience.
- Exceptional communication, coaching, and relationship-building skills.
Nice To Haves
- Master's Degree in a related field.
- SHRM-CP, SHRM-SCP, PHR, SPHR, or equivalent certification.
- Experience in Community Action, Head Start, nonprofit, government, or grant-funded organizations.
- Experience with federal and state monitoring requirements.
Responsibilities
- Lead initiatives that strengthen employee engagement, retention, and workplace satisfaction.
- Develop recognition and appreciation programs.
- Conduct employee surveys, stay interviews, and listening sessions.
- Serve as a trusted advisor to employees and leadership.
- Design engaging onboarding experiences that connect employees to our mission from day one.
- Develop meaningful offboarding and knowledge-transfer processes.
- Build leadership development and succession planning programs.
- Support employee wellness and work-life balance initiatives.
- Oversee recruitment and hiring efforts.
- Build workforce pipelines and community partnerships.
- Promote Tri-County as an employer of choice.
- Manage LinkedIn recruitment and employer branding efforts.
- Oversee benefits administration and leave management.
- Administer performance management systems.
- Coach supervisors and managers on employee development and accountability.
- Foster a culture of continuous learning and growth.
- Manage employee relations and workplace investigations.
- Oversee personnel administration, payroll issue resolution, and HR systems.
- Ensure compliance with employment laws, grant requirements, Head Start standards, and licensing regulations.
- Support agency monitoring reviews, audits, and risk management efforts.
Benefits
- Bi-weekly Pay
- Health, Dental and Vision Insurance
- Company Paid Life and Accidental Death Insurance
- Short-term and Long-Term Disability Insurance
- Paid Vacation Time
- Paid Sick Time
- Paid Holidays
- 401K Plan
- 401K Plan Matching up to 6%
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What This Job Offers
Job Type
Full-time
Career Level
Director
