People & Culture Director

Seattle Art Museum • Seattle, WA

2d • $128,000 - $157,000 • Onsite

About The Position

The People & Culture Director plays a key role in fostering a healthy, values-driven workplace culture where employees and managers can thrive. This role partners across the organization to strengthen manager capability, employee engagement, team effectiveness, and organizational trust while ensuring thoughtful and consistent people practices. The Director serves as the primary strategic advisor on employee and labor relations matters, supports performance and development conversations, provides strategic oversight and escalation support for leave and accommodations processes, and helps ensure compliance with employment laws and collective bargaining agreements. This role balances compassion and accountability, helping leaders navigate complex situations with clarity, care, and consistency. The ideal candidate is a collaborative and emotionally intelligent leader who believes strong culture and clear expectations go hand in hand.

Requirements

• Bachelor’s degree in Human Resources, Organizational Development, Business Administration, or a related field, or equivalent professional experience
• 7+ years of progressive Human Resources or People & Culture experience, including significant experience in employee relations and manager coaching
• Experience working in a unionized environment, including labor-management collaboration and collective bargaining support
• Demonstrated ability to navigate sensitive and complex workplace situations with sound judgment, discretion, empathy, and professionalism
• Strong working knowledge of federal, state, and local employment laws and regulations
• Experience supporting organizational culture initiatives, leadership development, change management, or employee engagement efforts
• Excellent interpersonal, facilitation, coaching, and communication skills
• Strong conflict resolution and relationship-building capabilities with the ability to influence across all levels of the organization
• Ability to balance strategic thinking with operational execution in a fast-paced and evolving environment
• Commitment to fostering inclusive, respectful, and people-centered workplaces
• Ability to navigate complex and sensitive conversations with empathy, discretion, and clarity, tailoring communication to diverse audiences
• Strong ability to coach and advise leaders on handling challenging situations such as performance issues, employee relations matters, and organizational change with fairness and respect
• Builds trust and credibility with employees and leaders by modeling transparency, consistency, and integrity in all interactions
• Fosters an environment of psychological safety, ensuring employees feel heard, respected, and safe to share perspectives or concerns without fear of reprisal
• Uses emotional intelligence to defuse conflict, read situations effectively, and balance organizational needs with employee well-being
• Serves as a confidential sounding board and thought partner for leaders, helping them anticipate reactions and communicate effectively during times of change or conflict
• Translates complex HR and compliance issues into clear, actionable guidance that leaders and employees can understand and implement
• Strong verbal and written communication skills, demonstrating tact, discretion, and a compassionate directness that creates clarity
• Demonstrated ability to organize effectively, manage time efficiently, and deliver high-quality work with precision
• Strong analytical and problem-solving skills, guided by critical thinking and good judgement in complex or sensitive situations
• Strong supervisory and leadership skills
• Thorough knowledge of employment-related laws and regulations
• Proficient with Microsoft Office Suite or related software and proficiency or ability to quickly learn the HRIS, ATS, and LMS systems

Nice To Haves

• Master’s degree or certification in Human Resources (e.g. SHRM, SPHR, CCP, CERP)
• Experience in the non-profit sector, preferably arts and culture
• Skilled spreadsheet creation, management and data collection

Responsibilities

• Partners with leaders and managers across the organization to strengthen workplace culture, employee engagement, team effectiveness, and organizational health
• Serves as a trusted advisor and coach to managers on employee relations matters, performance conversations, conflict resolution, workplace concerns, and organizational change
• Leads employee relations processes including investigations, performance management, corrective action, and dispute resolution with a balanced, fair, and employee-centered approach
• Acts as an escalation point for leave administration processes, accommodations, and related employee support programs in alignment with organizational policies and applicable laws
• Supports employee experience initiatives that contribute to employee wellbeing and retention
• Partners closely with labor leadership and management representatives to support positive labor-management relationships
• Participates in labor-management committee meetings, collective bargaining preparation, grievance response, and labor negotiations
• Helps create and maintain people policies, practices, and resources that reflect organizational values, operational needs, and legal compliance
• Monitors and ensures compliance with federal, state, and local employment laws, regulations, collective bargaining agreements, and HR best practices
• Drafts, updates, and maintains employee handbook content, policies, guidelines, and manager resources
• Supports recruitment and onboarding efforts for senior leadership and other key organizational roles, as needed
• Uses data, feedback, and employee insights to identify trends and recommend improvements to organizational practices and the employee experience
• Maintains knowledge of emerging trends, best practices, and regulatory changes in human resources, employee relations, labor relations, and organizational culture
• Supports departmental planning, budgeting, and operational priorities within the People & Culture function
• Performs other duties as assigned
• Contribute to an institutional focus of delivering exceptional, welcoming, and inclusive customer service—creating positive, meaningful experiences for all visitors, every time
• Participates in institutional learning opportunities to grow our collective understanding and integration of antiracism, cultural competency, and equity values into SAM’s work

Benefits

• Fully employer paid HMP medical plan or an employee contribution PPO plan
• Dental insurance
• Vision insurance
• Basic life insurance/LTD/AD&D
• Flexible Spending Account
• Short Term Disability
• Supplemental Dental Insurance
• Participation in SAM’s 403b retirement plan
• Following 1 year of service and 1,000 hours worked, SAM makes a discretionary 3% employer contribution regardless of participation
• Employer match program for retirement plan
• Paid time off for vacation
• Paid time off for PSST
• Bereavement leave
• Jury duty leave
• 11 scheduled holidays
• 1 paid floating holiday
• Subsidized unlimited Orca card
• Onsite fitness facility
• Employee Assistance Program (EAP)
• Patron level membership to SAM (for FT Staff)
• Tier III membership to the American Alliance of Museums (for FT Staff)
• Discounts to museum shop and programming (for FT Staff)

What This Job Offers

• Job Type: Full-time
• Career Level: Director