Director of Payments

AxisCare • Waco, TX

5d • Remote

About The Position

The Director of Payments manages the sales and operations of AxisCare's integrated payments platform, Bill & Collect. This commercially-focused role owns the day-to-day performance of the payments business, working cross-functionally with product/development, marketing, renewals, outside sales, customer success, operations, and other internal teams to ensure AxisCare has the best payments product in home care, that sales targets are met, and that customers have an optimal experience adopting and using the product. The Director of Payments will be the primary point of contact to AxisCare's payment processing partners, managing the majority of day-to-day interaction with their teams. The ideal candidate has a background in both business development and payments, is comfortable managing a small team, and can dive into data and numbers to build board-level presentation materials.

Requirements

• Seven or more years of relevant experience in payments, fintech, business development, account expansion, or strategic partnerships; at least three years in payments.
• Demonstrated success growing revenue or product adoption within an existing customer base.
• Experience leading sales or business development professionals and managing external partners.
• Strong understanding of pipeline management, forecasting, renewals, and customer retention.
• Experience managing or leading a small team
• Strong analytical skills; comfortable working with data and numbers to build clear, board-ready materials
• Excellent cross-functional collaboration and communication skills
• Strong attention to detail and ability to manage multiple relationships and priorities simultaneously
• Bachelor's degree or an equivalent combination of education and relevant professional experience preferred

Nice To Haves

• Experience with vertical SaaS, healthcare technology, or payments solutions serving small and midsized businesses is a plus.
• Experience with HubSpot a plus

Responsibilities

• Manage the sales and operations of AxisCare's integrated payments platform (Bill & Collect)
• Directly manage the payments sales pipeline, including coaching, pipeline oversight, and performance accountability
• Serve as the primary day-to-day point person with AxisCare's payments facilitator (PFAC) partner and lead weekly partner meetings
• Work cross-functionally with renewals, product, development, operations, outside sales, customer success, and other internal teams to achieve goals, drive product performance, and ensure customer adoption
• Handle customer escalations and manage relationships with high-priority accounts
• Provide input into the product roadmap for Bill & Collect
• Own and report on key performance indicators, including: Attach rate / penetration of the private-pay customer base, Revenue from payments, Bookings, Sales initiatives, Adoption
• Aggregate and prepare data for leadership
• Ensure customers have a smooth, well-supported experience adopting and using AxisCare's payments product
• Identify and act on opportunities to improve the payments product, sales process, and customer adoption
• Provide Marketing and Product Management with customer feedback and sales insights to help inform Bill & Collect positioning, product planning, and go-to-market activities

Benefits

• Competitive salary and comprehensive benefits package.
• Medical insurance premiums are covered in full for the employee (Medical, Dental and Vision)
• 401K with competitive company matching.
• Personal time off, sick leave, and holidays.
• Company will provide laptop and other needed computer equipment.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree