Director, Payments Services

Storable

5d•$130,000 - $140,000•Remote

About The Position

Storable Payments is migrating its processing platform across thousands of merchant accounts over the next several quarters. This program affects pricing, client communications, and day-to-day account operations for merchants across the platform. The Director, Payments Services owns migration program execution, client-facing pricing operations, and the merchant account management motion for Storable's core storage-vertical merchants. This purpose-built role provides a single, accountable owner for a defined function and partners closely with Payments Operations, Product, Engineering, Finance, and Customer Success. Success in this role requires strong operational judgment, commercial fluency, and the ability to lead client-facing teams through complex change while protecting the merchant experience.

Requirements

5+ years of experience in payments or fintech client operations, migration program management, or a comparable execution-focused operations role.
Experience running or meaningfully contributing to a large-scale platform or processor migration, including cohort planning, client communications, and cutover execution.
Commercial pricing experience, including rate structuring, quoting, or packaging in a merchant-facing account management environment.
Experience managing and developing a team of merchant-facing account managers or similar client-facing professionals.
Comfort taking direct ownership of complex client escalations and serving as the accountable voice in difficult client conversations.
An AI-forward mindset with a track record of identifying or implementing AI-driven improvements to workflows, reporting, or team outcomes.
All applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

Experience managing payment processor migrations involving a large and diverse merchant account base.
Familiarity with PCI DSS, payment compliance, or non-compliance fee programs.
Experience in vertical SaaS, self-storage, or another multi-tenant technology business.
Experience building operating cadences, escalation frameworks, or pricing governance processes.
Experience applying AI-assisted analytics or workflow automation to merchant services, account management, or operations.

Responsibilities

Own migration cohort planning and sequencing, including scheduling, client communications, and cutover coordination across Product, Engineering, and Customer Success.
Manage the enterprise and exception account list and create transition plans for accounts outside standard migration cohorts.
Coordinate cross-functional execution to move merchant accounts through migration milestones with minimal disruption.
Report migration progress, risks, decisions, and dependencies to the GM and cross-functional stakeholders on a consistent cadence.
Own commercial pricing operations, including rate structuring, quoting, and packaging for the merchant relationship and pricing motion.
Partner with Finance and the Director, Payments Operations on pricing cleanup, PCI non-compliance fee strategy, and client-facing rate communications.
Ensure pricing changes are communicated clearly, accurately, and consistently to affected merchants.
Own escalation management for significant client issues, serving as the accountable point of contact and ensuring timely, well-prepared responses.
Manage and develop the Merchant Services Executives and strengthen the team's account management practices.
Use AI tools to analyze migration, pricing, and client signals, improving prioritization, risk visibility, reporting quality, and team productivity.

Benefits

Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance.
401(k) match after 60 days, 100% vested after 1 year.
Employer contribution to your HSA, plus an HRA to help offset your deductible.
Instant access to flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy.
Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences!
8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events.
8 hours of Rest, Relax, Recharge time to care for your mental health.
Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops
Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively.
’Paw’ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment.
Caregiver Leave: four weeks of fully paid time away from work to care for aging dependents or family members, if needed.
$50 monthly home data stipend, plus a home office sign-on bonus of $250.
Fertility care support options to help in your journey towards parenthood.
Access to financial experts to help you make informed decisions and achieve your financial goals.
Direct Student Loan Payment Program, some qualifications and eligibility rules apply.