Associate Director, Payments
About The Position
This position is responsible for the end-to-end clinical site payment process within North and South America. This global leader will work closely with the Pricing and Site Contracting teams within Contract & Centralized Services (CCS) organization and the Local Trial Managers (LTM’s) and Site Managers (SM’s) within the broader Global Clinical Operations (GCO) teams to ensure accurate and timely execution of payments to site for clinical trial related activities. The preferred candidate will be an innovative leader with a desire to improve the use of technology combined with process excellence to enable a more fluid and efficient overall process. This position will lead the effort and collaborate to own and build our payment strategy for clinical investigators.
Requirements
- Minimum of a bachelor’s degree is required
- Minimum of 8 years of relevant industry experience
- People management/talent development experience
- Demonstrated AI literacy and an AI enabled mindset, including the ability to apply AI tools responsibly in daily work to improve productivity, decision making and quality of outcomes.
- Experience in Procure to Pay, Clinical Trial Administration, Clinical Site Contracting, Payment Administration or related field
- Proficiency in Microsoft Office
- Work well in a multifaceted environment and can prioritize and respond to changing needs of the business.
- Work independently and prioritize multiple projects simultaneously; must be self-motivated and collaborative.
- Service first mentality
Nice To Haves
- Prior experience with clinical trial budget development, contracting, payments, etc.
- Knowledge in drug development, procurement, accounts payable or clinical operations.
- Strong understanding of and experience with Procurement systems and/or Clinical Trial Management Systems
- Experience with Tableau.
Responsibilities
- Leads the Americas Payments team for both insourced and outsourced studies. The team has full time, contactors and outsourced business process oversite.
- Ensures alignment with Global Pricing Manager on study pricing design.
- Collaborates with the Global CTMS Payment Manger on system functionality and process alignment to and integrated with various systems.
- Partners with LTM's, SM's and study team members to resolve payment disputes in a timely manner.
- Ensures process integrity and compliance to various financial and health care compliance related obligations.
- Partners with teams from across the business to identify efficiencies, improve processes and resolve disputes.
- Enhance processes to improve the team's efficiency.
- Talent development.
- Exemplary customer focus with vision to drive solutions
Benefits
- Vacation –120 hours per calendar year
- Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
- Holiday pay, including Floating Holidays –13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
- Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
- Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
- Caregiver Leave – 80 hours in a 52-week rolling period10 days
- Volunteer Leave – 32 hours per calendar year
- Military Spouse Time-Off – 80 hours per calendar year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
