Senior Director of Payments Product

Etsy•New York, NY

22h•$278,000 - $362,000•Hybrid

About The Position

Etsy Payments is responsible for providing a delightful and trusted payments experience to our 90MM+ buyers and 5MM+ active sellers. Etsy Payments processes over $10B of volume/year across 60 countries and 20 currencies. As Senior Director of Payments Product, you will lead the product team that enables Etsy to accept the payment methods that our buyers trust, provide frictionless buyer checkout, and ensure that payments reliably work. You will also lead the teams that ensure sellers can see their financial transactions, receive timely payouts, and seamlessly complete tax and compliance requirements. You will set the vision for the Payments team and partner closely with Engineering, Design, Analytics, and Legal to build trusted payment experiences across every channel where Etsy listings appear — in-person, social, and agentic commerce. This is a full-time position reporting to the VP, Marketplace Trust. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy. For this role, we are considering candidates based in the United States. Candidates living within commutable distance of Etsy’s Brooklyn Office Hub may be the first to be considered. For candidates within commutable distance, Etsy requires in-office attendance once or twice per week depending on your proximity to the office. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more details about our work modes and workplace safety policies here. The Payments Product team operates at the intersection of trust, growth, and financial infrastructure. The team is organized into five specialized squads, each with deep ownership over a distinct dimension of the payments experience: Buyer Payment Experience focuses on how buyers pay — from checkout conversion and alternative payment method (APM) expansion (Apple Pay, Affirm, Revolut, CashApp) to guest checkout optimization and payment-related messaging. Money Movement works on the infrastructure that keeps payments flowing: authorization rate optimization, decline reattempts, payout redundancy and the path to 100% EP100 uptime, and launching new payment rails globally. Payments & Seller Compliance owns Etsy's regulatory and compliance obligations — seller identity verification, PCI compliance, and fraud-adjacent risk controls that protect both the marketplace and its sellers. Seller Financial Experience owns what it feels like to be a seller managing money on Etsy: financial holds, payment account design, manual billing, and the seller ledger — tools used by millions of sellers worldwide. Tax manages Etsy's global tax obligations, navigating marketplace facilitator laws, withholding tax, import fees, digital services tax, and 1099 reporting — in a regulatory landscape that never stops shifting. The culture is rigorous and collaborative. PMs run tight discovery cycles, work closely with stakeholders from day one, and are always expected to always keep the customer at the heart of their work.

Requirements

10+ years building and scaling product teams in payments, fintech, or financial services with at least 4 years of managing Product Managers
Deep experience in payments, fintech, or financial infrastructure — with working knowledge of payment rails, authorization flows, compliance frameworks (PCI, KYC/AML), and/or tax obligations
Proven ability to set multi-year product strategy and translate it into executable roadmaps across large, cross-functional teams
Track record of shipping complex, high-stakes products in regulated environments — balancing growth objectives with legal, compliance, and risk constraints
Strong financial acumen; able to model trade-offs, size opportunities, and present confidently to senior finance and legal stakeholders
Experience working across global markets, including navigating varying regulatory requirements by geography
Exceptional cross-functional influence — comfortable leading without authority across Engineering, Legal, Finance, Design, and Operations

Responsibilities

Setting and evolving multi-year payments strategy — translating Etsy's North Star of accelerating the marketplace flywheel through trusted financial experiences into quarterly roadmaps across five squads.
Representing Payments in senior cross-functional forums with Legal, Finance, Accounting, and the exec team — on issues ranging from tax policy and regulatory response to payment network relationships and financial risk.
Driving high-stakes product decisions: for example, weighing in on which payment methods to launch next and in which markets, how to design financial holds in ways that don't erode seller trust, and how to balance auth rate interventions with COR.
Managing regulatory and compliance timelines with real financial consequences — including seller reverification programs protecting hundreds of millions in exposure, 1099 infrastructure, withholding tax implementations, and evolving digital sales tax requirements across multiple countries.
Hiring, developing, and retaining product managers across IC and manager levels; coaching squad leads on navigating ambiguity, sizing trade-offs, and running effective discovery.
Serving as connective tissue between Payments and the broader Marketplace: ensuring buyer-facing checkout improvements, seller financial tools, and platform investments reinforce each other and ladder to company goals.
Your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.