DIRECTOR OF PATIENT CARE SERVICES (LHCSA)

Matter of Care Home Health Services•New York, NY

1d•$150,000 - $155,000

About The Position

Matter of Care is seeking an experienced nursing leader to guide clinical operations across its Licensed Home Care Services Agency (LHCSA). The Director will champion regulatory excellence and help ensure clients receive safe, coordinated, person-centered care. The role shapes clinical practice, develops teams, and supports the agency’s impact on the people and communities it serves. The position leads clinical operations across agency branches; oversees clinical managers, supervisors, and companion field supervision; ensures regulatory compliance; and directs clinical documentation, audits, quality improvement, and staff education. It also partners with Business Development on referrals and outreach, coordinates nursing assessments and admissions, collaborates with internal and external stakeholders, and conducts regular branch visits while providing hands-on nursing leadership within the scope of licensure as needed. Matter of Care is part of the CenterLight Health System family and works to help older adults receive coordinated healthcare while maintaining independence and dignity. The organization uses a participant-centered approach and community partnerships to improve health outcomes and quality of life.

Requirements

Active Registered Nurse (RN) license to practice in New York State.
Associate degree in nursing or a related qualifying nursing program.
At least five years of supervisory experience in home health care.
At least one year of experience caring for a frail or elderly population, or willingness to complete required PACE training upon hire if otherwise qualified.
Ability to meet applicable professional licensure, health clearance, immunization, and role-specific competency requirements.

Nice To Haves

Bachelor’s degree.
Experience overseeing LHCSA clinical operations, regulatory compliance, quality improvement, and multidisciplinary clinical teams.

Responsibilities

Lead daily LHCSA clinical operations across agency branches, ensuring safe, effective, efficient care and appropriate staffing coverage.
Oversee clinical managers, supervisors, and companion field supervision, including competency assessments, orientation, and ongoing staff development.
Ensure compliance with applicable federal, New York State, local, contractual, and Department of Health requirements; maintain and update clinical policies and procedures.
Direct clinical documentation and chart audits, including plans of care, duty sheets, incident reports, infection control records, and required staff health documentation.
Lead quality improvement initiatives, analyze clinical and operational trends, and prepare productivity, compliance, and quarterly quality reports.
Develop annual clinical education and in-service training plans to strengthen skills, consistency, and quality of care.
Partner with Business Development to evaluate appropriate referrals, support outreach, and contribute clinical expertise to responsible agency growth.
Coordinate nursing assessments, admissions, follow-up visits, team conferences, and clinical on-call coverage as needed.
Collaborate with Human Resources, Operations, interdisciplinary teams, and other stakeholders to resolve issues and enhance the client experience.
Conduct regular visits to both agency branches and provide hands-on nursing leadership within the scope of licensure as needed.