Director of Patient Care Services- Hospice

Valley Hospice of Nevada•Henderson, NV

About The Position

Valley Hospice, part of the LCHH family, provides skilled nursing, therapy, homecare, hospice, palliative care, and private duty services across Texas, Florida, Nevada, Georgia, and Arizona. The Director of Patient Care Services leads the local hospice office’s operations and administration and oversees the delivery of high-quality, patient-centered hospice care. The position is responsible for regulatory compliance, quality improvement, financial and resource management, staffing and personnel development, and communication with staff, physicians, referral sources, facilities, and community partners. The Director serves as Administrator On-Call, providing 24-hour administrative availability according to the established schedule, and participates in evening and weekend clinical on-call coverage as required. Travel may be necessary, and additional responsibilities may be assigned. Business activities must be conducted professionally and ethically in accordance with organizational policies and procedures.

Requirements

Active Registered Nurse (RN) license in the state of the program’s licensure is preferred.
Prior healthcare management or clinical leadership experience is preferred.
Demonstrated ability to lead, supervise, and support professional clinical and administrative personnel.
Knowledge of business and financial management principles, including budgeting, staffing, census management, and cost control.
In-depth understanding of the Medicare Hospice Benefit, applicable regulations, and reimbursement requirements.
Thorough knowledge of hospice care delivery and interdisciplinary services provided to patients, families, and caregivers.
Understanding of reimbursement, claims, and appeals processes.
Strong written and verbal communication skills.
Proficiency in relevant computer applications and electronic documentation systems.
Excellent organizational, interpersonal, leadership, and problem-solving skills.
Ability to collaborate effectively within an interdisciplinary team and promote patient-centered care.
Self-directed, with the ability to work independently, exercise sound judgment, and manage competing priorities.
Flexible, cooperative, and responsive in fulfilling position responsibilities.
Valid driver’s license and reliable transportation, insured in accordance with state regulations and Valley Hospice requirements.
Satisfactory professional references from previous employers and/or professional peers.
Successful completion of a criminal background check.

Responsibilities

Oversee day-to-day operations of the local hospice office and ensure efficient administrative functions and effective delivery of hospice services.
Establish, implement, and evaluate operational goals and objectives aligned with organizational standards and the Valley Hospice mission.
Prepare required reports, attend daily stand-up and accounts receivable meetings, and maintain regular attendance.
Promote communication and collaboration across hospice disciplines to support organizational goals and continuity of care.
Ensure patient-centered hospice care complies with Medicare Conditions of Participation, state regulations, and applicable standards of care.
Oversee assessment, evaluation, intervention, and documentation of patient and family needs, ensuring adequate staffing and resources.
Maintain survey readiness and regulatory compliance with Medicare and state requirements.
Participate in developing and implementing the hospice-wide QAPI program; use data to identify trends and improvement opportunities in collaboration with the Chief Compliance Officer.
Communicate with hospice physicians about visit schedules, patient certifications and recertifications, and clinical oversight.
Oversee financial operations, cost controls, budgets, and adherence to accounting policies.
Manage expenditures for staffing, medications, durable medical equipment, supplies, and mileage within budget.
Review and approve patient-care invoices, expense reports, and other operational expenditures, and identify efficiency improvements.
Oversee recruitment, hiring, supervision, counseling, performance evaluations, and professional development of clinical, administrative, and clerical personnel, directly or through ADONs.
Ensure appropriate staffing levels, employee orientation, discipline-specific training, and ongoing education.
Foster accountability, teamwork, effective communication, and a positive working environment.
Communicate organizational updates, clinical matters, and operational priorities to hospice staff.
Build and maintain relationships with referral sources, hospice physicians, contracted facilities, and community partners through regular communication and facility visits.
Participate in agency and community programs as requested to promote professional growth and understanding of hospice care.
Promote a professional, collaborative, and engaging workplace culture in support of the Valley Hospice mission.
Serve as Administrator On-Call, providing 24-hour administrative availability according to the established schedule.
Participate in evening and weekend clinical on-call coverage as required.
Travel as necessary and perform additional responsibilities as assigned.
Conduct business professionally and ethically in accordance with organizational policies and procedures.