Director of Outside Operations - Caddies

BallenIsles Country Club•Beachwood, OH

45d•$32,000

About The Position

Beechmont Country Club is seeking a Director of Outside Operations/Caddy Master! Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service. Position Overview: The Golf Operations Manager acts as a member of the Professional Staff and the leader of the Outside Golf Operations Team in the management of the day-to-day outside golf operations of the facility. The Golf Operations Manager will work closely with the Head Golf Professional to accomplish short- and long-term goals of Beechmont Country Club. All duties of the position shall be performed with a commitment to the highest level of customer service and total satisfaction for members and guests. Essential Characteristics: A very outgoing, accommodating person with very high-level name and face recognition skills. A commitment to consistently meeting and exceeding the expectations of the position. Ability to interpret and enforce club rules in a confident, yet cordial and disarming approach. A desire to provide first-class service to members and guests and the ability to "find a way to say yes." Experience in the club environment, preferably outside operations and caddie program management. Competency in using computer programs for billing, booking, and analysis. Ability to handle member/guest billing, financial, and statistical reconciliations. The ability to complete job tasks in the most efficient form possible, so all members and guests receive the appropriate level of attention. The desire to be part of a team that strives to improve ourselves, our co-workers, and our club daily.

Requirements

A very outgoing, accommodating person with very high-level name and face recognition skills.
A commitment to consistently meeting and exceeding the expectations of the position.
Ability to interpret and enforce club rules in a confident, yet cordial and disarming approach.
A desire to provide first-class service to members and guests and the ability to "find a way to say yes."
Experience in the club environment, preferably outside operations and caddie program management.
Competency in using computer programs for billing, booking, and analysis.
Ability to handle member/guest billing, financial, and statistical reconciliations.
The ability to complete job tasks in the most efficient form possible, so all members and guests receive the appropriate level of attention.
The desire to be part of a team that strives to improve ourselves, our co-workers, and our club daily.
Private Club and Caddie Management Experience is preferred.

Responsibilities

Manage and organize the caddie schedule.
Communicate with the membership regarding caddie policies and the fee schedule.
Assign loops to caddies while satisfying member requests.
Ensure caddie round tracking is accurate and matches payroll.
Manage the Golf Operations staff in all aspects of the operation, including the bag room, practice facility, golf cart, and caddie areas.
Maintain a welcoming and positive attitude to promote a quality golf experience to members and guests and to enrich the work environment for team members.
Conduct oneself in a professional manner and maintain a professional image at all times.
Organize cart and caddie assignments for daily member golf activity and outings.
Assist in the promotion, planning, organization, and execution of the highest quality golf events for members, guests, and outside entities.
Assist with all opening and closing procedures.
Train and supervise Golf Operations Staff to the end of ensuring the highest quality customer experience.
Manage staff in operations of the golf cart fleet, cart barn, practice facilities, bag room, and valet services.