Director of Operations

Jewish Community Center Of Staten Island•New York, NY

2d•$67,000 - $72,000•Onsite

About The Position

The Director of Operations is responsible for supporting and advancing the operational excellence of the Jewish Community Center of Staten Island (“JCC”) and its affiliated locations. Reporting directly to the Chief Operating Officer (COO), the Director of Operations will work closely with the COO and agency leadership to oversee operational departments, facilities, systems, and support services that ensure the efficient, safe, and effective functioning of the organization. This role is responsible for managing day-to-day operations while collaborating on long-term operational planning, infrastructure improvements, strategic growth initiatives, and organizational transitions.

Requirements

Bachelor’s degree in Business Administration, Operations Management, Nonprofit Management, Facilities Management, Business Leadership, or related field preferred.
Minimum of 5–7 years of progressive operational leadership experience, preferably within a nonprofit, community center, educational, healthcare, or human services environment.
Demonstrated experience managing facilities, vendors, operational systems, budgets, and multiple departments.
Strong organizational, leadership, project management, and problem-solving skills.
Excellent interpersonal, communication, and negotiation abilities.
Ability to manage multiple priorities and respond effectively in a dynamic environment.
Proficiency in Microsoft Office and operational management systems.
Flexible work schedule required, including evenings and weekends when necessary.
Position requires regular on-site presence and occasional response to operational emergencies or urgent facility needs.

Nice To Haves

Master’s degree in a related field.
Experience working within a Jewish organization or familiarity with Jewish culture and traditions.
Knowledge of nonprofit management systems, operational best practices, emergency preparedness, and facility safety procedures.

Responsibilities

Partner with the COO to oversee and manage Front Desk Operations, Transportation Services, Security and Emergency Preparedness, Capital Projects, Building Operations and Maintenance, and Housekeeping and Custodial Services.
Develop actionable operational plans, including timelines, staffing plans, resource allocation, and deliverables.
Develop and maintain tracking systems to monitor operational and program progress, outcomes, and accountability measures.
Identify and resolve operational challenges while evaluating effectiveness and recommending improvements based on data, feedback, and organizational needs.
Collaborate with agency leadership to ensure operational functions support organizational goals and quality service delivery.
Assist in developing and implementing long-term operational systems that support organizational growth, efficiency, and transition initiatives.
Oversee and provide regular updates to the COO regarding projects, operational issues, and overall effectiveness across all JCC locations.
Oversee physical office and program spaces to ensure safe, clean, welcoming, and functional environments for members, staff, and guests.
Partner with Building Services for comprehensive maintenance, cleanliness, and operational functionality of agency buildings and surrounding grounds.
Manage housekeeping staff and external vendors to ensure high standards of service, efficiency, and accountability.
Oversee office leases, vendor agreements, and service contracts to ensure quality service and cost effectiveness.
Manage room scheduling, room rentals, and space utilization across the agency.
Negotiate room rental agreements and maintain positive relationships with community partners and renters.
Collaborate with security leadership to establish and implement protocols that ensure the safety and security of all members, staff, and visitors.
Regularly review, update, and communicate emergency procedures and safety plans to maintain organizational readiness.
Support emergency preparedness planning and coordination, including drills, agency-wide safety protocols, and crisis response procedures.
Liaise with local authorities and external security partners as needed to enhance safety measures and emergency response capabilities.
Oversee agency mail distribution systems and postal operations.
Manage copier leases, postal equipment, and related office operational resources.
Ensure operational systems, workflows, and administrative procedures are efficient, compliant, and responsive to agency needs.
Oversee physical office spaces, leases, vendor contracts, and operational resources across the organization.
Provide leadership, supervision, and support to operational staff and department supervisors, including front desk, transportation, and housekeeping personnel.
Foster a welcoming, professional, collaborative, and service-oriented environment for members, guests, and staff.
Establish and implement customer service standards and operational protocols to ensure excellence.
Participate in cross-functional planning and organizational leadership meetings.
Perform additional responsibilities as assigned by the COO and executive leadership team.