Director of Operations

K2 Services • New York, NY

1d

About The Position

Opensity Solutions is seeking a seasoned Director of Operations to lead service delivery for an enterprise client. This is a critical leadership role for someone who thrives in fast-paced, high-touch environments and can immediately establish trust and credibility with senior stakeholders. You’ll oversee a multi-site team of 15+ professionals delivering white-glove services across Reception & Concierge and Office Services. This role combines operational leadership, financial ownership, and strategic client partnership.

Requirements

• 5+ years leading workplace services, outsourcing, or office operations
• Proven experience managing enterprise, high-touch client environments
• Strong people leadership across both managers and frontline teams
• Financial expertise with P&L ownership
• Experience with conference/event systems and ticketing platforms
• Exceptional communication and executive presence
• Ability to step in quickly and make an immediate impact

Responsibilities

• Act as the senior leader and primary client contact for a large enterprise account
• Lead and develop a distributed team
• Deliver best-in-class workplace and concierge services
• Own financial performance, including P&L, budgets, and forecasting
• Drive KPIs, SLAs, and continuous improvement initiatives
• Present insights and strategic recommendations to client leadership
• Identify opportunities to enhance service delivery and grow the account

Benefits

• Competitive compensation and benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed